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8380 Westheimer Rd
Houston, TX, US 77063
713-914-0965
Monday-Saturday 9am-9pm; Sunday 10am-6pm
PetSmart Westheimer/Dunvale Overview
PetSmart is the #1 retailer of pet food and supplies in the United States, with more than 1000 stores across the country. In addition to pet food and supplies, you'll also find a Banfield Veterinary Clinic, PetsHotel/Doggie Daycare, grooming, training, and animal adoptions at this location.
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Average Rating:
PetSmart Westheimer/Dunvale in Houston, TX, US has an average rating of 1.8 based on 5 member reviews.
Review
Rating
I'M PLEASED
CK in Houston
Not to take away from anything that the others have written, but my experiences with this store has been the complete opposite. I have my dog registered with Banfield and when we come there, whether people or not, they usually have gotten me in within 15min or so. I've had quite a few visits there and the results are pretty consistent. They are very imformative on information for my dog. The STORE MANAGER IS VERY AWESOME AND NICE LADY!! Staff has been nice and they helped me find proper nutrition for my dog's diet, snack questions, etc. I was skeptical when I first went there myself, but I'm been quite pleased. Thanks for listening!
 
GROOMER UNPROFESSIONAL
Fabiola in Houston, TX
I WALKED IN AND FOUND THAT THE GROOMER WAS AN UNPROFESSIONAL WHO REFUSED TO MAKE A "FACIAL HAIR CUT" FOR MY DOG. HE IS A COCKAPOO, NOT A PITBULL! JUST BECAUSE HE WAS SCARED SHE DIDN'T WANT TO DO HER JOB.... I MEAN IF YOU WORK WITH PETS YOU ARE SUPPOSED TO CONTROL YOUR EMOTIONS, NERVES, OR JUST LOOK FOR ANOTHER TYPE OF JOB! I'M SO DISAPPOINTED ON THIS GIRL "ASHELY" IF YOU EVER GO TO *PETSMART ON DUNVALE* AND SHE'S THERE,...YOU BETTER GO TO WEST LOOP! FOR A BETTER, FAST AND WONDERFUL SERVICE, CAN'T COMPLAIN ABOUT THEM. MY DOGGIE WAS WAY MORE COMFORTABLE AND CALM BY GETTING HAIR CUT FOR *TERRI*, SHE'S A GREAT GROOMER, I TOTALLY RECOMMEND HER. HOPE YOU READ THIS AND TRY TO AVOID BAD - HORRIBLE CUSTOMER SERVICE WITH THESE UNPROFESSIONAL PEOPLE.
 
worst place ever
Gabriela in Houston
I took my dog for a haircut which is a small scitzu. They told me that it was going to take five hours to do it. 20 minutes later they called me and told me to pick up my dog because he was bitting them. My dog never bites I don't why they came up with that lame excuse. Maybe they were too lazy to do it becasue all the girls that were there looked like they didn't want to be there.
 
THE VETERNARIAN CLINIC SUCKS!!
james in houston
I TOOK NOVA WICH IS MY 14POUND BIRMAN CAT TO THERE VET AND WHAT A JOKE OF A PLACE. I WAS THE ONLY ONE THERE AND HAD TO WAIT FOR 40 MIN. BEFORE ANYONE CAME IN THE ROOM . THE ROOM/VET. ASSISTANT WAS THE SHORT FAT BLACK GIRL THAT DIDNT HAVE A CLUE ON WHAT TO DO AND DIDNY KNOW NOTHING ABOUT HER JOB. THE VET WAS FROM INDIA . WELL HE LOOKED AND TALKED LIKE IT ANYWAY. BUT HE WAS A RUDE JACKASS BUT DID NOT KNOW THAT I COULD BE A BIGGER JACKASS. SO I LEFT AND DINT PAY AND WILL NEVER BRING MY CAT BACK THERE.
 
train ur groomer!
cycy in houston
THIS PLACE IS THE WORST PLACE EVER!!! BAD SERVICE!! BAD ATTITUDE!!! AND BAD SKILLS!!! i made an appt in the morning and drop off my dog there around noon..they told me i can pick him up three hrs later..but i ended up waiting there for another 2 hrs!!! when makin appt i told them the breed of my dog and asked for a quote for premium grooming..after everything was done,they asked me to pay$30 more!! cz they put my dog under wrond category!! RIDICULOUS!!! THEY ALL DONT KNOW WHAT KIND OF BREED IT IS !!! (the lady who i made appt with and the guy who take my appt and let me sign the contract..and actually i asked for the price two months ago..they gave me the same price..!!!) TAT WAS INSANE!!! when i told them about the price..they gave me a really RUDE attitude AND STARED AT ME LIKE SHIT!! YOU SHOULD TRAIN UR GROOMERS!!!! my dog got cut on the ear !!! and they didnt let me know at the first time( i found out after i got home!!!) he also got sliced almost all over the body..legs, face, balls.... THIS PLACE IS REALLY INCREDIBLE!!! NEVER NEVER GO BACK THERE AGAIN!!! SAVE YOUR DOG!!! MY BABY IS NOT JUMPIN ANYMORE!!!
 
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