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4601 Outer Loop Rd
Louisville, KY, US 40219
502-969-8206
Monday-Saturday 9am-9pm; Sunday 10am-6pm
PetSmart Louisville Overview
PetSmart is the #1 retailer of pet food and supplies in the United States, with more than 1000 stores across the country. In addition to pet food and supplies, you'll also find a Banfield Veterinary Clinic, PetsHotel/Doggie Daycare, grooming, training, and animal adoptions at this location.
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Average Rating:
PetSmart Louisville in Louisville, KY, US has an average rating of 2.0 based on 1 member reviews.
Review
Rating
KENNEL COUGH OUTBREAK
Diane in Louisville
STOP! DO NOT TAKE YOUR DOG THERE. We left our dog there for 10 days spending well over $400.00 only to bring her home with kennel cough. When I called they claimed they had two instances, but they failed to contact us to make us aware of it so that we could pick her up or remove her from the doggy play care putting her at greater risk. We have used this facility for nearly a year each time at a cost of $250-$450 and yet they failed to make our dog safe by contacting us to let us know they had an outbreak! When contacting the emergency care at Bancroft, we were told they were closed and we would have to take her to Metropolitan Emergency Care at out of pocket costs rather than our insurance cost. THIS IS NOT ACCEPTABLE TO ME! PLEASE KNOW THAT PETSMART DOES NOT WARN YOU OF INFECTIOUS DISEASES AT THEIR FACILITY!
 
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