The Dog Haus

Or call (519) 569-7344 or email info@doghaus.ca for more information.

• Bonnie
  Dec 2, 2020
  Great for a little while....

  The Dog Haus was really great for the 3-4 months we were bringing our 1 year old pup to daycare. He was a bit anxious at first but the Dog Haus staff worked with him (and us!) to get him on the right track. Within a few weeks he was one of the pack. We really enjoyed taking him to the Dog Haus and noticed the benefits of this weekly socialization right off the bat.

  I wish I could give a 5 star review... but I can’t. It’s really too bad how it ended, and I must say I’m quite disappointed/saddened by the approach of the Dog Haus. They noticed within the last few days he was getting overwhelmed at daycare (we recently got another puppy - so the energy at home coupled with the energy at daycare wasn’t working for him). It resulted in him snapping at another puppy. This is very unusual behaviour for him, and the Dog Haus told us they knew it wasn’t aggressive but more of an anxious reaction. However, this was enough for him to get the boot. Now, don’t get me wrong I completely understand the safety of all dogs is priority. However the way the Dog Haus handled this was very concerning and unprofessional. The Dog Haus called us that day, essentially told us to come pick him up and that they would refund the rest of our pre-paid daycare passes. This broke my heart, I can’t tell you how upsetting it was. No second chance, no further explanation - he was no longer welcomed. I reached out to them later that day via email expressing my concerns and asking for advice/tips/tricks/suggestions/literally anything. No response. This is what really hurt - I know how attentive and quick their office coordinator is to respond (from past experience) and it clearly showed that my email had been disregarded.

  No dog parent is perfect, I would hope the Dog Haus of all businesses would understand that. My spouse and I have been dedicated to our dog’s socialization, training and overall happiness! And the Dog Haus completely ghosted us, without an explanation of what we were doing wrong. I’m extremely sad, hurt and disappointed in their lack of response regarding our pup.

• Katie
  Apr 8, 2019
  Thank you, The Dog Haus

  The Dog Haus has welcomed me and my dogs into their inclusive community of like minded dog lovers. We are grateful for the online and in person support they provide!

  The Dog Haus’s Training Essentials Course helped me to better understand my dogs and their needs. It taught me to be a strong, clam and assertive leader. The leadership skills I learned help to give my dogs more confidence in knowing they are doing what I want from them. By learning and understanding how to mentally and physically work them, I now have happier and fulfilled dogs. I understand what is best for my dogs and can help them in all situations with direction. I feel more confident as a leader and found the training easy to incorporate into everyday life.

  I love the support I get when sharing even the small wins my dogs and I have in our relationship and training. The Dog Haus staff and fellow members all want the best for you and your dog and show their support always!

  We've found great friends at The Dog Haus!

• Julie
  Apr 27, 2018
  Will refer other pooches :)

  More than half way through a 5 week training program with my pooch. We are pleasantly surprised with the progress we've made. Liz and Ashley have gone out of their way to be available to answer questions and problem solve. We are so appreciative for their guidance and expertise. We went into this process knowing that I am not a perfect dog owner, nor is my puppy perfect. Having an open heart to recommendations is key. There is no judgement, just a mutual goal of ensuring you have a happy, healthy and calm dog. A BIG thank you! xo Jules and Piper

• L
  Mar 14, 2018
  The BEST of the BEST!

  Liz and her staff are passionate and caring professionals and when it comes to socializing dogs they are unmatched. They care so much for my dogs and fill me in on what they do in a day and who they play with at pick up each visit. I LOVE that there are photos of the dogs each day! I have friends that have taken Dog Haus training and absolutely rave about it. Before joining the Dog Haus pack, I didn't know such a safe and loving community for dogs existed. They also do great events like free Meditation Walks and movies in the park with your dog. There is no one I would trust my dog with more than Liz, Ashley and the rest of the team. So glad I found this awesome daycare for my pups! I recommend them to everyone!

• A
  More than a year ago
  Unprofessional

  Very unprofessional experience, would not reccommend.

• Jen
  More than a year ago
  Changed me and my dogs

  Reading the old reviews, clearly people are not really in tune with their dog. I have two rescue dogs (Harvey & Rocco). Both are very sensitive and fearful boys, but since taking the training and having my one dog (Rocco is still learning to be calm at home) going consistently, we have seen huge improvements in Harvey's confidence and his ability to be more confident. These outdated, and in fact ill-thought out, comments should be taken with a grain of salt. If your dog isn't' it photos, calm down. There may be other opportunities. If you dog is aggressive at the dog haus, but isn't at home, clearly that dog needs to learn confidence and proper introductions in a pack. If you dog gets a cut once, it happens... kids fall at playgrounds and push other kids around. These things happen. Your dogs are not your "children", they are dogs with a different mentality and understanding of socialization. I've learned so much and honestly have become a more patient person and have seen my two very sensitive (and previously abused on the streets of the islands) rescue dogs flourish. 100% would recommend, but be prepared that to know your dog isn't perfect and that you are the one that will need to learn how to help you dog in various situations! I can tell you they are knowledgeable and can even recommend which day is best for your dog to come to the daycare given the set dogs that come on specific days.

• Tina
  More than a year ago
  LOVE The Dog Haus

  Vega has been going to The Dog Haus once a week for nearly a year now and we can't say enough good things about their friendly staff & all the wonderful dogs at The Dog Haus!!! The staff feels like family and I have 100% trust & the utmost confidence in them to take impeccable care of my fur baby. Vega always comes homes on days that she goes to The Dog Haus so tired & so happy! I also love that they organize special events outside of the regular daycare hours such as Meditation Walks or Pack Walks that while I can't always attend I know I am always invited & always welcome and always have a great time at if Vega & I do go. Definitely the best dog daycare in KW!!!

• A
  More than a year ago
  Best dog daycare in kw!

  Amazing customer service with friendly and trustworthily staff and my dog always come home happy and tired :) I recommend them to everyone!

• Colleen
  More than a year ago
  Love,Love,Love

  I have had a very positive experience at the The Dog Haus.
  They have taught my 9 year old rescue to socialize properly. I find them all very respectful, kind and honest. I am not one of those Moms that thinks my kids could do no wrong and it was always the teachers fault. I appreciate the truth so I can work on myself and my dog. My boy loves the staff and all his new friends. I also love all the extras that they offer with the free group walks and other events posted on the Facebook page.

We haven‘t received any photos of The Dog Haus yet.

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