Our Pet Friendly Hotel Experts are available 24/7 to assist you at 877-411-3436
WestJet Reservations
United States: 800-581-9499
International: see website
WestJet Pet Policy

Carry-On Pet Policy:

WestJet permits domestic cats, dogs, rabbits and birds to travel in the passenger cabin for a fee of $50-59 each way. Pets are not permitted to travel to Hawaii on WestJet flights due to quarantine restrictions. Passengers are limited to traveling with one pet whose maximum weight (including carrier) is 22 pounds (10 kg). Most pets (cats and dogs) on most transborder flights will need a health certificate from their veterinarian as well as proof of rabies vaccine in the last year. It is the owner's responsibility to obtain this certificate prior to traveling. Please ensure that you check in a minimum of two hours prior to your flight time. If traveling to or from the United States, WestJet cannot accept your pet for check-in more than two hours prior to the scheduled departure of your flight.

Checked Bagage/Cargo Policy:

For pets too large to travel in the main passenger cabin, WestJet allows them to travel as checked baggage for a fee of $50-59 each way. Pets allowed to fly in this manner are cats, dogs, rabbits, birds, chinchillas, guinea pigs and hedgehogs. The maximum combined weight of your pet and the carrier is 100 pounds (45 kg). During certain times of the year, because of the potential for extreme temperatures in the cargo area of planes, pet travel as checked baggage is not available. It is recommended that you contact WestJet for further information about this policy if you intend to transport your pets in cargo during periods of potentially dangerous temperatures. Also, pet travel in check baggage is not available from December 15th through January 6th each year.

Carrier Guidelines:

When traveling in the passenger cabin, pets must be contained in a soft-sided carrier with maximum dimensions of 16" long x 17.5" wide x 8.5" high (40 cm x 44 cm x 21.5 cm). Your pet must be fully enclosed in the carrier at all times when onboard the aircraft. The carrier must remain under the seat in front of you during the entire flight. Pets traveling as checked baggage must be contained in a hard-sided kennel designed for air travel. Your pet must be able to stand up and turn around inside the carrier, and the carrier must be leak-proff and lined with absorbent materials. Kennels must be well-ventilated and secure. Kennels made of wire or welded mesh or with a plastic door are not permitted. The maximum carrier size is 36" long x 24" wide x 26" high (91 cm x 61 cm x 66 cm).

Pet Reservations:

Because space for pets in the cabin and in the cargo areas is limited, it is recommended that you contact WestJet to reserve a ticket for yourself and your pet as soon as possible after confirming your travel plans. Simply contact WestJet at 1-888-937-8538 and tell the agent that you are traveling with your pet.
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Average Rating:
The WestJet is rated # among airlines based on 61 guest reviews.
80lb gsd
Carol in Cabo San Lucas
When my Gsd was a puppy we travelled from cabo San Lucas to Edmonton , I was so amazed at the quality of service given by westjet, especially the hostess bringing me the receipt to my seat to say that my dog had been loaded on the plane, phew what a relief I was worried that he would not get loaded in cargo. Made my flight even more relaxed. But unfortunately my gsd has outgrown westjet said size limititations he now needs the 700 series giant kennel and westjet does not accept that size. So sorry westjet we will be unable to fly with your great service anymore.
Thanks for an easy experience
Calgary Expat in Peterborough
I just wanted to say thanks to the staff at Westjet for making our experience as stress-free as possible. My wife and I flew out of Calgary to Toronto with out American Cocker Spaniel. The staff explained the process and were very helpful in answering our questions. Thanks Westjet, will definitely be flying with you again when we travel with our pet.
bird in vancouver
can i have two cat s in one carrier ? me and my furry familia is think of moving to albertsa
West Jet specific
jo in Vancouver Island
Many of the posts here are about airlines in general and not West jet specific. Large dog and cabin rules are pretty much industry standard and not specifically West jet. I have flown with West Jet, with cats and dogs both in cabin and baggage many many times. All the information and option are on the websites to compare. West jet is hands down the best airline for pet travel. I am flying to Mexico with 1 in cabin and 2 small ones in baggage (in the same kennel) . Research.
Pets during layovers
Eileen in Hebert
I have been very happy with WestJet--and can ditto most comments about staff. My next trip includes a 2-4hr layover in Calgary either before or after flight to TO. Has anyone retrieved their dog and taken for walk in their Dog Relief Run in Calgary. 10-12 hrs seems like a long time in the kennel in baggage.
William Webb in Shilo, MB
WestJet Staff & Crew have always gone above and beyond their duties to assist me and my Service Dog Spencer, Thanks again for everything.
Frequent flyer
Dianne in Crofton
My bud Percy and I are taking our third trip to Mexico with WestJet. I agree with other travellers that WestJet is the best airline to use when travelling with a pet. They are friendly helpful and thoughtful of your needs. As a single traveller, the combination of luggage, purse, papers, carryon, crate, and dog can be a bit overwhelming, but there is always someone to give you a hand with WestJet. I give my guy a child's gravol at the last minute, and although I'm sure he's not happy to fly in cargo, he arrives with tail wagging and doesn't seem worse for the ordeal. A tip for Mexico, is to do your homework and have all the papers you can gather. Having then stamped and approved by the Canadian Food Inspection Agency is a definite plus. The Mexican authorities are very appreciative if all the t's are crossed and i's dotted and the papers are adorned with official stamps. Happy travelling.
Source for Bag
Adriaen in Barrie, Ontario
Brought a rescue home from St. Maarten. found this http://www.one4pets.com/folding-round-pet-carriers/ good quality fit guidelines perfectly. WestJet staff from calling in the reservation to getting off the plane were fantastic!
Carrier Question
Alina in Edmonton
Hi! I'm about to take my rabbit with me to Quebec City, and I'm just wondering if anyone knows where to buy the specific on board kennels? Thanks!
Consistently pet friendly
Shadow in Victoria
Shadow has flown many times with West Jet as did the dog before him. They both fly in cabin. Unlike Air Canada which had a period where this was not allowed. West Jet has always stood by our dogs so they are my airline of choice and always will be. The staff of West Jet never act like a pet is something to be endured like Air Canada but always admire him and are friendly and nice. As he is a very social dog this is much appreciated.
Wonderful Service
Sue in Russell
I have flown over 20 times with my dog on both of the major airlines in this country and by far find that West Jet is hands down my choice of air carriers for pets. The cost is easier on the pocket book and West Jet will handle pets up to 100 lbs where as Air Canada only does 70. My dog is 75 with the kennel which adds a ton of hassle needing to use AC cargo service.
West Jet a Dog's best friend
Heather in Cabo San Lucas
We fly with our Lab on West Jet 2-3 times a year, the WJ staff are amazing both in Canada and Mexico, each time they have made sure she was the last to be loaded in cargo due to hot temps and the first to be taken off long before the luggage, keep up the good work WJ you are the only airline that counts in Mexico and Canada.
thank you westjet
robin in edmonton
in light of all the problems with airlines and pet policies and crabby travellers....thank you westjet for not changing your policy! every winter i travel to mexico for 6 months with my chihuahua in the cabin....if you ever changed your policy, we would be forced to make the long dangerous drive....as well, several times i have brought rescue dogs back in cargo...thank you and keep up the good work!
Very Dog Friendly Airline
cockermom in St. John's
We were extremely impressed with the way WestJet handled our dog from the moment we checked in. A staff member walked with us to the inspection area and then stayed with us (and allowed me to give my dog some water and kibble) while waiting for someone to take our dog to the holding area (before the flight). They require that pet parents fill out a ticket with their seat number so when your pet is loaded onto the plane, a crew member comes to your seat and hands you the ticket and you know your fur baby is on board. The staff was very friendly, courteous and helpful. I would use them again although their seats aren't the most comfortable. Their pet rates are much lower than other airlines and they do a better job. You can't go wrong with West Jet if you're flying your dog.
travel with pets
Barbara in Calgary
Love travel with west jet and my Yorkie! Travelled to NS Last summer and were redirected to Nfld because of fog. When the captain was notified that there were two dogs aboard he took both dogs and Their Owners off the plane to runon the grassy strip on the side of the runway and even went back to the plane to get bottled water for them ! Hats off to West Jet for the most amazing care of pets...and people too ! No other airline I wish to fly anymore ....west jet rocks !
2 dogs in cabin 1 in baggage
mel in montreal
I love westjet! My husband I traveled internationally on a 4 hour flight with 2 little chihauhau in cabin and our 14 lb bichon as checked baggage, and everything went super smoothly. The check in staff was fast and no hassle, and the flight attendants were extremely caring and understanding. When we landed, my sweet bichon was already waiting for us at the baggage claim section. I will be flying again in a few weeks and I will absolutely use westjet again. I have used other airlines to travel with them before but westjet seems to be more hassle free and more caring and kind, the fees are way more reasonable too! I TOTALLY RECOMMEND WESTJET TO ALL THAT TRAVEL WITH PETS OR WITHOUT! THANKYOU WESTJET! KEEP UP THE GREAT WORK!
US Customs
Katherine in Vancouver
I am traveling from Vancouver to Palm Springs with my 6 month old puppy. I have her vac certificates and it says on it that she is found to be healthy. Has anyone ever been hassled at customs?
Travel WJ with 2 Dogs Mothly
Amy in Abbotsford
I have been travelling on WJ once or twice a month for the last year with my 2 dogs. My Sheltie is 28 pounds so she happily travels underneath while my 15lb Shih-Tzu fits under the seat in the cabin. Every trip has been incredibly stress free. On one occasion I was not able to see my pet loaded into the belly of the plane and I asked the crew to please confirm she was loaded, the captain actually came to see me to put my mind at rest that he himself had checked that she was on board. Any WJ staff that I have spoken to either over the phone while booking my flight (you should ALWAYS book your ticket this way - not on line in case there are too many animals on the flight already), at the check-in counter or at the terminal have all been very kind, caring and knowledgable about the policies and procedures. It is also quite nice that when you have a pet they give you the option to pre-board the flight so that you may get pet settled before the mass entrance of all the passengers. I highly recommend WJ for travel with or without pets. I guess that WJ staff also being the owners really is paying off.
multiple WJ flights with my cat
jordyn in vancouver
great advice and messages
2 dogs in cabin
ron in nanaimo
can you travel with two small dogs in cabin?
soft-sided cat carrier
Carol in Clearwater, B.C.
Where would one buy a soft--sided pet carrier that is only 8.5 inches tall? My daughter is flying to Toronto and cannot find a carrier that small.
JR Travel
Loraine in Winnipeg
I have flown with an adult JR in cabin back & forth from Wpg to Saskatoon - no problems; she is 13 lbs and 12" tall and her carry-on Sherpa Bag was Airline Approved - and fit under the seat. The Staff were great every time. I also brought home a JR puppy from Halifax to Wpg and again, staff was great and not a single hassle. The ONLY airline that will get my business regardless if I fly with or without my dog(s).
Only fly Westjet!
sandra in stony plain
My dog has been flying with me since he was 5 months old. We have never had a bad experience with WJ. The last time they all crowded around and made a fuss of him since they had never heard a peep from him. Love WJ!!!
Westjet is best choice
Dogowner in Ottawa
I have traveled with all 3 of my dogs at once on Westjet (2 in cargo and 1 in cabin), plus just with the one in cabin a couple of other times. Westjet policy/process and staff were awesome - caring, considerate, clear with instructions and friendly. In comparison, I have had to go on Air Canada too - with the exception of a helpful and friendly flight attendant on a flight from Edmonton to Calgary, they all barely "tolerated" my traveling with a pet (I was given glares of disapproval and little instruction on their process) -- as a note if you ship your pet in Air Canada cargo, you can't be assured they will be on your plane; they may be on another one behind/ahead of you. Air Canada also has more size limitations. Choose Westjet whenever you can!
come on...
C in Calgary
If you have a problem with the pet policy, then don't take your pet. Try and find another airline that will accommodate a pet in the cabin. If your animal is too big to fit under the seat then they can go in the baggage compartment. I know for a fact that the men and women that work on the ground will take your dog out and play with them while they are waiting to load baggage, as long as you are ok with that. They will play with them in a secure area so that they can have a little exercise before boarding the flight. Every commercial passenger airline is in the business of transporting people, not pets. I think we should be thankful that it is even an option.
my tea cups
roger in toronto
my partner got home so safe to newfounland with the little ones.under 2 pounds..ure staff .....with that comfortable....smile.............guaranteed..west jet...ARE PET LOVERS..best way to fly...my experience.........STAFF are great and pleasant.
My beagle was so happy
adrian in Ottawa
WestJet is amazing and I love you guys. My dog was so well taken care of. Air Canada won't even fly dogs in the winter. I live in LA half the year. West Jet rocks!!
Hassle Free
Sarah in Kelowna
Hassle free from reservation process to arriving at destination. My dog and I are stress free. He always sleeps comfortably all the way. The fee is also the most reasonable. keep up the good work Westjet!
WestJet is pet friendly
Lisa in Toronto
I flew with WestJet recently and had my dog in the cabin with me. The trip was much less stressful for her (and for me) because she was able to be in the cabin and not in the baggage compartment. The agents and inflight crew were all helpful and pleasant. We'll definitely be travelling with Westjet again in the future.
S. Smart in Strathroy
Making travel arrangements with Westjet for myself and my cat was easy! The agent I spoke with on the phone was friendly and helpful. Once we got to the airport the Westjet staff was friendly and compassionate.
Flight was a success
KT in Calgary
Flew YEG to CUN (Edmonton to Cancun) with three dogs: 76 pounds, 65 pounds and 32 pounds. All had to be checked baggage and only 3 flights per dog. Booked our reservation over the phone- Don't book online as you need to confirm they are on the flight with you. Arrive early (3 hours) so you can book them in We had great staff, petting them, asking if they could have treats etc. while we booked them in. No issues. One dog was slightly overweight so asked us to put her in a lighter crate (switch dog/crate we had) so we did but no issue. They were really good in Canada and Mexico. It can be done!
Sherpa carrier (size small) works for cats being carried on
Avvie in St. John's
After going to 6 pet stores in St. John's, I found a small carry on pet carrier that fit the specs WestJet has for pets flying under your seat. Small Sherpa Original Deluxe Pet Carrier in size small: dimensions - 15 L x 10 W" x 8.5 H". Pet Zone sometimes has them and toherwise you can order them on Amazon. Thought this might help save some others trouble, as I spent 2 days hunting for the right one :)
Travelling with Cats
Sarah in Edmonton
I have traveled with one cat twice in cabin. Had to get a soft sided carrier, and I got the smallest one, it worked out fine. I think most cats would be fine under the seat. The first time I flew I got a vet letter saying my cat had been vaccinated and was under sedation. Probably because I was staying in country, the airport or WJ staff didn't even ask to see it. Next time I flew without. I got a sedative from the vet for my cat. He tends to meow during take off and landing, but other than that, settled in just fine (and he doesn't always like the car). I was assured by WJ that pet's are welcome and if anyone complained about my cat meowing, that would be their problem. Just an FYI- as per WJ guidelines, there IS a maximum number of pets per flight (in cabin), and only ONE pet per person. Guests flying with pets will be asked to move if there are other guests with allergies. Going through security is pretty easy- take the cat out of the carrier, carrier goes through the scanner, pet goes with you through the people scanner, pet back in the carrier. Now I am trying to fly with 2 cats, and the only option is to check them as baggage- which is stressing me out, but might be the only option.
Laurie Schnabel in Englee ,NL
My husband and my golden are to b flying from australia to newfoundland .We are dealing with world wide animal travel and they are telling us we can't fly our dog on the island !!!!Meanwhile they flew him out from Deer Lake NL 2 1/2 years ago.Now they say the planes are tooo small to fly him into Deer Lake.So we were hoping that they could at least get him on the island and we can drive to get him!!!!My nerves are gone and don't know what to do anymore !!!!! Can someone please help me !Please west jet and customers any suggestions ....i'll b heart broken without my boy!
Westjet best choice
Mis in Ottawa
It turns out that Air Canada has a ban on flying with dogs during the summer months too, but luckily Westjet doesn't. Westjet is way more pet friendly than AirCanada to the point where I have decided I will always fly Westjet whether or not I have my dog with me. I want to support the airline which understands the needs of pet owners!
Multiple WJ flights with my cat
Sarah in Vancouver
Having flown my cat many times with WestJet, I am always impressed by how straightforward it is. He is a big animal - big for a cat, at almost 20lbs and probably 14 inches high at his shoulder. He is a Maine Coon (one of the biggest cat breeds) and is a terrible traveller when it comes to cars. Before I travelled with him the first time, I called WJ and asked them about their policy, and they said that as long as the carrier will fit under their seats, they will allow it (hence the dimensions they give you) but with a soft sided kennel, this allows a bit of flexibility on the height, I have found. I also talked with my vet, and he prescribed my cat a half dose sleeping pill which I could give him upon leaving for the airport, and leaves him sleepy and docile for about 8 hours. This is great for taking him through security, when they typically ask you to remove your pet from its kennel and carry them through the x-ray machine with you. I think almost any cat would fit by WJ's standards if my cat will fit. Good luck fellow pet lovers! P.S. To all those who are commenting that we shouldn't travel with our pets... I only ever fly with my pet when I am moving. Some of us just have to fly (for one reason or another) and would rather take our pets than abandon them.
Multiple WJ flights with my cat
Sarah in Vancouver
Having flown my cat many times with WestJet, I am always impressed by how straightforward it is. He is a big animal - big for a cat, at almost 20lbs and probably 14 inches high at his shoulder. He is a Maine Coon (one of the biggest cat breeds) and is a terrible traveller when it comes to cars. Before I travelled with him the first time, I called WJ and asked them about their policy, and they said that as long as the carrier will fit under their seats, they will allow it (hence the dimensions they give you) but with a soft sided kennel, this allows a bit of flexibility on the height, I have found. I also talked with my vet, and he prescribed my cat a half dose sleeping pill which I could give him upon leaving for the airport, and leaves him sleepy and docile for about 8 hours. This is great for taking him through security, when they typically ask you to remove your pet from its kennel and carry them through the x-ray machine with you. I think almost any cat would fit by WJ's standards if my cat will fit. Good luck fellow pet lovers! P.S. To all those who are commenting that we shouldn't travel with our pets... I only ever fly with my pet when I am moving. Some of us just have to fly (for one reason or another) and would rather take our pets than abandon them.
Great travel with Westjet
Michelle in Calgary
My dog has always had a good trip with Wj. He is a medium sized dog so he rides cargo. I highly recommend a good long walk over any drugs and puppy will be just fine. As well practice having them in the kennel if this isn't a regular environment for them. The more familiar they are the better. I would also recommend going early so that you don't stress about being late for your flight since they tend to check the kennel. I will keep using WJ I feel that he is in good hands.
Have travelled with lg. & sm dogs
Diane in Canmore
My lg dogs have flown in cargo . I think it's o.k. but stressful. I always give gravol. It makes them a bit sleepy. I have a sm dog now & she is taller than 8 " but can still easily turn around in her carrier. I have taken her on 4 hour flights no problem. She curls up in a tiny little ball to sleep anyway. She does look larger because of her fur. I bought her carrier at Pet Smart.
flying in winter
Roxanne in Halifax
Anybody take their dog on the plane in winter (January in Canada!)?? I'm thinking of taking my pug from Halifax to Edmonton and am a bit worried about the temperature in the baggage area. Any responses appreciated! Thanks.
Florida to Newfoundland
Michelle in Miami
I recently flew with my dog from Fort Lauderdale to St. Johns Newfoundland via Toronto. I want to start the review by saying that my dog and I made the trip without any issue from the airline. In general they did a great job with everything. I was a calm but assertive passenger meaning I asked lots of questions and on both flights I waited until I saw her being loaded on before I boarded the plane. If you are unable to see them go on, I would suggest asking the staff to call the baggage handlers to make sure they are on the plane. My trip was a tough one because I had to make a stop, go through customs, and take a second flight. If I were going on a direct flight, it would have been SO super easy. Toronto Pearson is a drag of an airport and we raced the clock to make it through all the steps to get onto our connecting flight. Westjet did their job very well. The only criticism I would have is that they were not well informed of the process I had to go through in Toronto. It would have been very helpful to have some knowledge of the process. I have not flown my dog with other airlines so I don't have comparison but I can say that when I made phone calls, West Jet were the best and actually knew about their dog policies and seemed to care about that aspect.
Need info.
Claudia in Newfoundland
I have a terry-poo (small to medium sized I guess) and we are getting ready to move to Brooks. I was wondering if my dog has to have all his shots before he's permitted on board. We have a hard sided kennel so he'll probably have to go in checked baggage. Any info would be great. Thanks.
Leniency in flying big dogs
Chelsey in Saskatchewan
Does anyone know Westjet's leniency in flying big dogs? My dog would be about 15lbs over the 100lb weight limit.
Toronto-Deer lake NFLD
Aj in Torontp
I was wondering if they would let my 3lb and 5lb dogs to fly in the cabin with me in the same carrier. They both have room to turn round lay down and sit. They have sepration aniety with me and each other. I am turning 16 2 weeks after my flight and am returning 3 weeks after my b-day. help if you know anything please!
Stacey in Comox BC
I have an 18 Lb Boston and I found a great carrier at Canadian Tire for only 29.99. I went to Westjet and they approved and checked this carrier. It was one inch over length and one inch over height- but soft sided and it easily fit their tester carriage at the front check in. The picture on the carrier shows the proper measure at 8.5 from the dogs shoulder to the floor- and it would seem that most dogs 20 lbs and under are 8.5 to 10.5 from the shoulder and they still can turn around easily in a soft carrier and they can stand but maybe not so comfortably; but still humane enough for a one hour flight :)
2 Dogs
Cher in Whitehorse
I called Westjet to ask about my 2 little Yorkshire Terrier's traveling on the plane with me in one carrier. Please know that They Do Not allow 2 pets in same carrier and only Allow one dog to travel under the seat infront of you. I am quite upset as I am moving to Ontario and they are small breed who need each other's comfort while traveling. It scares me to think they will be under the plane from 1:00pm - 12:30 Am. I just wanted to let everyone know 1 Dog per person.
You don't want dogs in the Cabin
Julie in Okotoks
My Boston Terrier weighs 11 lbs, but can't fit into a crate that is only 8" tall. I truly believe this is Westjet way of discouraging pets in the Cabin. Air Canada allows 10 1/2" tall carrier. MUCH MUCH BETTER
Westjet is NOT a Pet Friendly Airline
Philip in Canada
Even though the government of Canada and the Government of the destination country authorize the travel of the dog (small enough to carry in cabin), and even though Air Canada allows dogs on the very same route, Westjet does not allow pet travel to the destination according to their Director of Regulatory Affairs, because " there is not a business case". Explain how that makes Westjet a pet friendly airline!
Catherine in Toronto
I confirm after flying with Air Canada and Westjet this past weekend (July 2015), Westjet flight attendants were extremely rude and uncaring to me and my dog. My dog was nervous and crying during the flight. As soon as they saw the zipper open for like an inch, they told me to close the zipper. I told them my dog was nervous and crying, so I needed to calm her down by petting her and they said with a stern face, "We don't allow that." I explained how my experience with Air Canada was different that Air Canada flight attendants allowed me to put my hand into the bag to pet my dog during the flight. I wasn’t asking Westjet flight attendants let me open the bag widely—just enough to put my tiny hand in (For reference I weigh 110 lbs so my hand is not too big). They said they couldn’t allow that no matter what. There was no compassion, care, apologetic gestures—they were sternly and extremely rude. They even shoved my bag underneath the seat saying that the bag can't even come out an inch from under the seat. I will never ever be flying with Westjet ever again after this incidence! All pet owners out there who want to fly with pets as carryon, DO NOT FLY WESTJET and avoid them at all cost!
Mike in Burlington
where do you find a soft sided carrier only 8.5''.tall? Nobody carries carriers with these height restrictions; maybe the airlines need to start supplying them; that way you know they will be accepted in the cabin!?
Extra Large Dogs
Sara in Stratford, Ontario
I just want to comment that Canadians with large breeds are now restricted to driving across Canada or putting their dog in a kennel. Are 95 lb. Golden Retriever and he is not heavy, I might add has travelled 9 times overseas. We have no problem on many airlines but West Jet and Canadian prohibit travelling with our dog. Handing our dog over to a cargo company is NOT an option. I would also like to see animal lovers question the need for pets to be in kennels at our airports. In Europe they are allowed to be out of the kennel up until they are put on the plane and also immediately after they are off the plane. After a 10 hour flight waiting for them to clear customs still in their kennel is inhumane!
Animals treated better than people on Westjet
Kerry in Prince Albert
We have flown with WestJet several times however it has become more difficult to sing their praises regarding their PET policies. My wife and I booked a flight 10 months ahead and to make sure we had priority over animals, we booked into Plus seating which costs more than the economy class I have asthma and am severely allergic to animal dander in particular cats and dogs so I informed WestJet when we booked the tickets. When we boarded our flight and took our seat, we realized that the person next to us had an animal sitting on their lap. I summoned the flight attendant and expressed my concern. We were advised that we could move but the animal and owner would not be moved. It was made very clear at that point that the animal had more rights than we did. I had an opportunity to talk to the animal owner later and found out they booked their ticket just 2 weeks prior to the flight. This is not the first time this sort of situation has come up. We were never given a credit for our PLUS seating change. I would suggest that the FAA should mandate all Canadian Carriers to: 1. regulate the number of animals on a flight 2. designate 2-3 rows at the very back of the cabin so allergy suffers could be aware to book seats to the front of the aircraft. 3 designate specific sitting areas in the airports for the animals and their owners. 4. Board the animals first and off last. I believe that we the people must take back our rights over animals. If we don't where will this end. We have met Greg, the CEO of WestJet and he seemed like a nice fellow however I question his motives in this regard.
Hannah Rochow in Calgary
My name is Hannah Rochow I am 14 years old and this year (2014) for the summer I wanted to bring my Senegal parrot on the plane with me. She isn't big, she is only 4 ounces, but she can chew threw material in 20-30 minutes. So I read up that I needed a soft-sided carrier cage, so I proceeded to buy one. On the way home she was inside, she chewed through it by the time we got home!! I then bought a cage that was hard with wire across the top. The clerk assured me that I could take it on the plane. The day of my flight I was denied to take it with me. When I was checking-in I tried to explain to the west jet customer service rep that my bird would chew right through the material, that's why I brought the hard case. I was told it would be okay to bring on the flight. She proceeded to tell me that I couldn't fly with west jet if I wanted to take my bird. My mom asked if there was anything that she could do but the lady refused. She said it was the west jet custom, and there was nothing I could do. I was heartbroken and I had to go on this trip (for 2 months) with out my bird. Is there a solution that west jet can come up with so I can take my bird, because a soft carrier DOES NOT WORK, my bird will chew through it. Please let me know, so everybody involved can be happy. I am sure I am not the only one with a bird they want to travel with.
Contradictory info
Astonished in Sydney
Under kennel specifications it say in westjet cargo, maximum height is 34". I booked our flights and you are only allowed to book cargo 4 days before. Now they tell me 39" is the largest kennel??? Get your act together Wesrjet! We have spent a lot of money on a trip that may not happen now because of your contradictory information!
wheezy in the west
Janet in Calgary
I love dogs and cats but unfortunately have a serious allergy to a protein in their saliva and must say that flying in a pet-friendly cabin is a bit distressing. It seems almost inevitable that I end up with a small animal under my seat or in my row. I am always having to change my seat at the gate in order to make sure that I am far enough away from animals. Consequently I spend most of my holiday travel sitting in a middle seat miles away from my family. I would like to suggest that West Jet simply designate rows either at the front or back of the plane in which dogs are permitted and then I could also book seats accordingly. It would also be appreciated if West Jet staff would enforce the requirement that animals stay in their kennel and not on the owners' laps which I have observed both at the gate and on the plane. Hate to be so negative but it is terrifying having an asthma attack (despite use of medications!) in the air and have almost had to have a flight redirected for medical reasons.
Size restriction is ridiculous!
Amanda in Halifax, Nova Scotia
I have an 80lb German Shepherd Dog. She stands more than 32 inches tall at the shoulder. I couldn't squeeze her into a 26 inch crate even if tried. That is just ridiculous. West Jet obviously doesn't care about x-large dogs. I guess we're going to be driving across country this summer. Really disappointed - I've flown with West Jet before, with a cat, and everything went great.
Cat wandering in cabin
Lee in Chatham
When an airline allows pets, an airline should REINFORCE that pets are NOT allowed to roam the cabin. There was a cat -- OCTOBER 31 2010 bound for Puerto Plata -- if you want to check to validate this info -- wandering around the cabin before takeoff. Staff did NOTHING to remedy this for a VERY long time but certainly took the time to have a good laugh. No apologies to customers, no rush to fix the problem. NOT FUNNY when you're allergic to animal dander, and I also imagine this would not be funny for ANYONE but ardent cat lovers, especially on a flight that departed nearly one hour late!
Ashton-Connor in Abbotsford
it says that we are aloud a bird on board with us. this i think is wonderful!!! but has anyone on the west jet crew ever owned a bird???? because from the info on this page it says that we can only have a soft sided cage no wire! a bird even as small as a budgie can chew through ANY material!!! they are required by pet stores to live in wired cage for THEIR safety! yet on your guidelines it states that they have to be under the seat at all times in a material "hard bottomed" carrier the bottom will not do any bird any good and i can garantee that it will not take long for a bird to get out if they are nurvose! my purpose for typing this is i have a cociteil she is amazing and very well trained but no matter the training she knows there is no way you will get her to be in a soft kennel ! now a small wire one YES it is perfect and it CAN fit under the seat! for me she is a service animal though. my only problem is it is not a recognised kind. as she helps with mental illnesses anxiety around people she warns me of panic attacks but there is no "specific" licence or paper work for a service animal of her kind! I hope you can reconcider you guidlines for taveling animals for your airline safety as i am sure you dont want birds chewing through material! I thought I would point this out! Take care and I hope I have helped and hope to fly west jet soon! thank you for having the oportunity to alow travelers to have their animals on board! Ashton- Connor
a dog under 9" is under 8 pounds
Linda in Guelph
You cant fit any dog over 8 pounds in a carrier that only allows an 8" height maximum. My toy poodle is just at 8 inches and she weighs 8 pounds.
Really 21.5cm Tall?
Gus in Vancouver
Really 21.5cm in height for the carrier and under 22lbs? Seriously? I don't know about you but my miniature schnauzer wouldn't fit with these dimensions and he's considered a small dog. Not everyone travels with pomeranian or chiwawas. Please tell me I'm wrong as I would love to travel with my dog.
Flying with cats in cargo
Tara Piccinato in Edmonton, Alberta
Westjet was great flying with one cat and placing her under the plane as cargo. The process was easy and my cat was waiting for my right at the baggage claim when i got off the plane. Going to take her as carry on now for my big move back home to Ontario!!! Looking forward to the even easier and cheaper price to take her as carry on this time around. Might get a sedative from the vet and might need one for myself at the end of all this haha just kidding! Props to Westjet hopefully they're just as smooth this time around!
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