Training Tracks Canine Learning Station

Or call (513) 779-7829 or email info@trainingtracks.com for more information.

• Mark
  Dec 18, 2021
  We had high hopes but are unhappy with the outcome

  We took our dog to Training Tracks for their total immersion program. We didn't get the results we wanted the first time around so our pup went back for a second stay. It went much better but the training regressed after a couple months and we needed help again. Our trainer was unable to commit to helping us and the owner has refused to help. Jeff (the owner) goes days or weeks without responding and has now told us he is unwilling to move forward with a resolution. He has been very unprofessional and I would not recommend this company.

  Here are a just a few of the issues the owner Jeff still refuses to respond to. I think these issues will help potential customers to understand the environment at Training Tracks.

  -when we picked our dog up from his first stay with you we found out he had run out of his special diet dog food days before and you had been feeding him some other food without our consent.

  -we also noticed that the “treats” you were using to train him were goldfish crackers and random human food. We also recall a time when our trainer was going to use cat food but luckily we had actual dog treats.

  -one of the proposed solutions for our dog biting our hands while giving him treats on a walk was to carry a large wooden spoon with peanut butter on it in the park. This was a major red flag but we tried to trust you as the experts.

  -one situation that really stands out is your implication that our dog maybe should just never meet other dogs because people in Europe don’t allow their dogs to meet others. Really?

  -also in the training tracks contract, under your responsibilities it states you will respond in 24 hours to our communications. Obviously you are aware that this rarely happened.

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