Henderson Pet Resort

Or call (702) 847-5858 or email stay@hendersonpetresort.com for more information.

• Jason
  Jul 24, 2021
  DO NOT GO HERE

  We boarded our dog Bob Barker at this facility for a week. We did our homework and picked this facility due to the reviews we found, and we already groom him at the facility. When we picked Bob up, he had a persistent cough and weeze. We took him to the vet who asked if we had boarded him recently. When we answered yes, he asked if it was at Henderson Pet Resort. The vet said that in 5 years of working, most if not all cases of kennel cough had been reported at Henderson Pet Resort, and that the facility is not cleaned sufficiently.

  I cannot tell you how displeased I am that for a premium price, we were saddled with the added expense of vet bills, and the mental strain of a beloved family member falling ill. I do not recommend anyone come here for boarding or grooming.

• Angela
  Mar 16, 2021
  Not Recommend

  I had a really bad experience in this place, after 5 days of boarding my dog was back at home limping and when I ask them why they said they didn’t notice. Also i paid for fully bath and they didn’t clean the ear. And after I complained about it they locked down my account and I loose all the files that I had in the account. Very poor way to handle costumer. Not recommend!!!

• Jacque
  Nov 9, 2020
  Beware of Owner

  Critical: Professionalism, Value

  I am a former employee of Henderson Pet Resort. I was interested in working for this company because a. extreme animal lover and b. "Luxury, five star treatment of your cats and dogs." I learned that they do not provide all of the special treatment people pay for.
  If you are interested because of CERTIFICATION and TRAINING of their employees.. go somewhere else. No one is trained or certified except the trainers. Make sure you only take them to training do not pay for day care or lodging because they rip people off. I asked about employees getting certified while in the interview process, I was brushed off.
  If you want to board here because of the big screen TV's that are supposed to be on, comforting your dog, go somewhere else. The TV's were never turned on, not once.
  If you want to go here because of the special REPORT CARDS, go somewhere else. They get so behind, they take your dog's picture but fill out report cards long after play has ended, many employees just picking any random descriptive words that they see in the scroll bar of pre-written adjectives.
  If you want to go here for the INDIVIDUALIZED TREATMENT of love and affection for your family member, go somewhere else. Suprisingly, the majority of employees did not know any of the dog's names.
  They also do not greet the dogs in the morning with a word or a pet when they feed (even though the dogs spent the night in isolation, in a strange location).
  If you want to go here for the special play packages for your CAT, go somewhere else.
  They clean the litter and feed in early morning. That is all the attention I was taught they get during day. Some cats should have been taken out twice a day according to the packages some people pay for.
  If you want to go here for QUALITY, yep you guessed it, go somewhere else. The play yard outside is deteriorating and dogs have been chewing on the plastic grass. This is a SAFETY ISSUE that should have been addressed right away. Instead of covering with duct tape until it's fixed, the owner would rather leave the seams exposed in fear of not looking good enough on camera.
  If you pay for BATHS, [[during daycare or lodging]] go somewhere else. I was taught shampoo and water. No concentration on paws or face. No conditioner. They squirt ear cleaner directly into the dogs ear (instead of gauze or cotton balls which can cause infection.) I watched a dog get 50% dried and instead of being placed in a drying crate, he was put back into his kennel. No towels or blankets are distributed. Tons of blankets behind the scenes but the dogs didn't receive them.
  You pay all this money so that your can feel at ease knowing your loved one is in good hands when they can't be in yours... and then your baby gets the minimum.
  If you want to go here for any other reason than training or unlimited medication, go check out your other options.
  There were a couple great people that work there, but the owner is shady. She fired me without cause. She said it was not performance related (which I know is true).
  If it wasn't performance related, obviously it was personal.
  I believe they knew I was noticing all of the company's inconsistencies because I brought a couple of them to their attention (trying to be a proactive team member). I believe the owner was afraid I would report these facts when nothing was done to correct them.
  An employee also went through my locker (which would be on camera) I asked the owner about it, she accused me of having something tempting the employee would want in my purse, like it was my fault that they went through my personal belongings.
  A sane owner would have been surprised and apologetic. She would have reviewed the footage and been a professional. Instead, she fired me. I believe they thought I would report them and they didn't want me seeing anymore of their dirty laundry.
  If she treats her employees like this, (she also talks behind their backs) how much does she get away with regarding the animals who can't say anything.

• Trudy
  More than a year ago
  Wonderful pet hospitality

  Leslea and her staff (Stephanie, Kylar, etc. - way too many to name) were such a blessing to us during our stay in Henderson/Vegas. This was the first time we had our pups stay anywhere without us and it was only for a few hours each day. But I could tell when we picked them up they were looked after. Everyone at the Pet Resort was so friendly and caring. They took time to know the dogs and learn about them and us. My husband and I can't say enough kind words to thank them for the care they took with our dogs. It's such a well cared for facility. We will not hesitate to have our dogs there again for day care or boarding. I know they will be well taken care of. Thanks ladies so much!! P.S. LOVED the report cards and pictures. What a wonderful idea:)

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