PETCO is a leading retailer of premium pet food and supplies with more than 850 stores in 49 states. At this location, you'll find more than 10,000 high-quality pet products, as well as professional dog training, pet photography, and a full-service grooming salon.


BringFido Traveler Rating

PETCO Carmel Mountain Ranch has received a rating of 3.0 out of 5 bones by 5 dog owners on BringFido.

  • More than one year ago.
    Oustanding Job!!!

    I have taken my Cockapoo many times for grooming and have never had an issue with their service. In fact I am taking her there tomorrow. i took my young daughter to get a hamster with all the works and received the same box. I live 2 miles away and drove home with no issues. However I do agree that the sales personnel know nothing about hamsters. I recently bought a gold fish for my daugher and the young man who helped us knew alot I was very happy about that. I need to do a better job about getting their names shame on me!!!!

  • More than one year ago.
    Great Job!

    It seems like the unhappy customers are the ones who give reviews but my experience with Petco today (groomer Lislie) was outstanding. I took my cat, Beau in this morning for the works & expected a possible four hour wait but my cat was done in one hour & looked beautiful. Lislie took time to get to know him, talk to him & pet him for several minutes prior to doing nails sanitary cut, clean ears then bathed him. Excellent experience!

  • More than one year ago.
    Lied about pricing and bad haircut

    I have taken my shiztu to this place and in Poway both place are horrible. When I picked up my shiztu she had red eyes only to find they had cut her around the eyes. They said it was not there fault! she fianlly scabbed for six days and we had to get her ointment cream for this. They are rude and dishonest. Another time I went to the poway store they quoted me one price I got o get my dog and they had tacked on over $46.00 dollars worth of extra BS stuff. I do not recoomend taking your dogs to either place Poway or Carmel Mnt.

  • More than one year ago.
    Hamster Disaster

    My son wanted a hamster for his b'day. We went to the carmel mtn store and no one had much knowledge on hamsters. He picked the hamster and cage and we picked the food the store help suggested.
    They put it in a paper box that looks like a chinese take out box. We live 5 miles from the store and half way home my son started screaming as the hamster made a hole and got out of the box! I was on the Freeway with a loose hamster and screaming son in the van!
    I cannot believe Petco did not know that hamsters have sharp teeth and can chew their way out.
    This morning I noticed the hamster wasn't feeling and did research online and found out about wet-tail. Hubby ran to the Carml Mtn store to get Dri tail and they did not have it.
    The only suggestion they had for him was to bring it in to have a vet look at it.
    Called PetMart, they had medication and the lady suggested a couple of home remedies over the phone. When we went to pick up the medication, she gave us tis on care, suggested food etc.
    Petco lost our business forever.

  • More than one year ago.
    rude groomer

    i took my 5 year old shitzu in for a bath and
    haircut. when i went to pick her up, i received a
    verbal berating from the groomer for having an
    overweight dog. she proceeded to give me the 3rd degree about what i fed my dog and how she felt it was unhealthy. i was shocked by the audacity of the groomer in playing "doctor" with my dog. i told the groomer that i had brought the dog in for grooming not medical advice. the groomer then told me i could have my dog back after i paid the bill. she must have thought i would leave without paying because i was upset. i paid the bill, retrieved my dog and left. this groomer was rude and inappropriate. i will never go back. carmel mountain petco grooming has lost my business.

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