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Pet Paradise Bartram

Pet Paradise is a chain of dog-friendly boarding facilities which serve as your best friend's home away from home. Offering premium care for Fido and peace of mind for dog owners, the location on Walden Springs Way in Jacksonville, FL, has a convenient early-drop off, climate controlled kennels, a veterinary clinic, and all-important water play! Fido is welcomed for an overnight stay in a spacious suite with plush, raised beds and auto-refilling water bowls. To keep four-legged guests cool, comfortable and stimulated, Pet Paradise have swimming pools, splash pads, misters, shaded areas of synthetic grass, jungle gyms, and an endless supply of size-appropriate toys. Paws-On Playtime is carefully organized in consideration of age groups and activity levels. The smallest of guests can partake in Tiny Town fun and scamper exclusively with friends of their own size. Pet Paradise are also open to Day Boarders who simply come for daytime play and socialization with fellow dogs and human companions. Visit Website

Or call (904) 527-5335 or email bartram@petparadise.com for more information.

Reviews

BringFido Guest Rating

Pet Paradise Bartram has received a rating of 1.0 out of 5 bones by 1 canine critic on BringFido.

Chris
Jan 15, 2024
Poor Systems Management and Customer Service
This has got to be one of the worst businesses customer service wise out there. The service was a complete groom and the groomers are always great. However, we didn't even get to that point this go around.
This was probably the 10th time where I drove to the business for my scheduled appointment, just for them to tell me that the staff was overbooked and that I needed to reschedule.
Please tell me how an appointment that I booked before the start of 2024 was not looked at or audited before me physically standing there at the time of my appointment. Again, probably the 10th or so time of this happening at this location. Then, they blame it on the system. This has been an ongoing thing for over 3 years or so.
To add to it, they recommended that I call them next time instead of visiting the online portal to schedule. I'm sorry, but what's the purpose of the website if you can't book an appt?
Fix your systems. Find better customer service. It's a shame that the groomers, who do a phenomenal, job lose business due to the lack of competence at the front desk.

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