PetSmart Pickering

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• D
  Sep 16, 2023
  Incompetent Rude Staff

  Where do I begin.
  I booked for a grooming at the Pickering location, as it was the only location that had time to accept my Labradoodle. At 8:00am the day of the appointment I received an email saying that my grooming had been cancelled. I immediately called and was told that the groomer that was assigned to my dog had a weight limit of 30lbs. My dog is 29 lbs and set up in the Pet Smart system as such. The employee couldn’t understand how a Labradoodle could only be 29 lbs and took it upon herself to cancel the appointment without contacting me. I informed her my LABRADOODLE was under 30lbs. She agreed to keep the appointment.

  I drove from downtown Toronto, to Pickering. It took approximately an hour. Upon arrival they did a pre groom inspection and told me they could not groom her, because her ear tips were too matted. Firstly she was just groomed by another Pet Smart a month earlier, so maybe they did not groom her properly? I suggested the alternative was to groom the balance of her body, and that I would take her to another groomer that was qualified to deal with matting. 🙄
  I was then told that they would not be able to see her, or to do any of the grooming at all. I spoke to “Daniel” the team leader, and then also involved Peter, who I guess is part of the management team. This service was appalling, and to be completely transparent, I was embarrassed at not only both of their customer service, but also lack of ability to deal with matting, or agree to do the balance of her groom. It then took me 1.5 hours to drive back to Toronto.
  I provided a suitable alternative, based on their lack of ability to deal with slightly matted ears to groom the rest of her and they sent me home with a un-groomed dog.
  PLEASE NEVER TAKE YOUR DOG TO THIS LOCATION. THEY ARE RUDE, UNTRAINED, AND UNQUALIFIED TO GROOM ANY LIVING ANIMAL
  I am saddened that a company like Pet Smart would employ such incompetent employees.

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