Dog Play Day Care

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• Anthony
  Jun 19, 2021
  Concerns with experience during boarding

  Number of concerns, some of which were acknowledged by the business (dog not let outside to relieve herself for an unacceptable timeframe - agreed by facility and rectified for subsequent days after complaint - toy to be kept in crate for comfort destroyed by another dog with no recourse, other dogs in her crate and on her bed - agreed and rectified after complaint), others we disagree.

  Handlers spent meaningful periods sitting and/or giving more attention to their phones than the dogs - one continuously sprayed dogs in the face with water simply for approaching and not related to normal training.

  Called facility several times (connected 3, with at least 2 other attempts) during a 4-day stay with issues visible on camera. This is atypical as our dog has spent time at other facilities (e.g., Dogtopia, which also maintains video access) and we never felt the need to call based on what we viewed. Our dog lost nearly 15% of body weight over 4.5 days and returned with a number of new fresh sores on her muzzle; large and deep blood stains on bed; abnormal behavior for several days after returning due to trauma. All of this was deemed normal by the provider - yes, pets can be emotional - but something we have not experienced with other facilities.

  Owner response has been in somewhat of an attacking manner and something we have not experienced with a business owner in the past, which appears to be reflected on a few of the other Yelp reviews (referencing customer blaming or otherwise).

  At the end of the day, we agree to disagree, but I do hope that others have a better experience than we and our pup.

We dug up a dog picture at Dog Play Day Care.

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