PetsHotel Orland Hills

Or call (708) 460-1116 for more information.

• Madduh
  Aug 27, 2023
  Service Nonexistent

  was interested in getting my pup into daycare. I was told the manager wasn’t around and will contact me. I’ve been waiting since May.

• Kathleen
  Oct 2, 2020
  pet hotel and day camp

  I can't say enough good things about the hotel and day camp. My dogs have been to both several times and I always feel they are safe, secure and well cared for. Amanda and Chris are the absolute best I wouldn't trust my animals with anyone else!

• Erica
  Jul 8, 2019
  Not So Great Customer Service

  If I could give a half star review I would except it is not available. For the employee that was working in the PetsHotel area today....Paige employee#395436(according to my receipt). Paige is not happy with her employment at Petsmart. It shows through her demeanor towards the customers that she interacts with. Paige is rude and not welled trained in customer service. My pets stayed in the hotel for a few days. Fast forward past me checking out and Paige goes to get my pets. Paige brings them out put them on the floor(inside pet carriers) and just walks away without a word. Not your pets had a great or bad experience, they did or didn't eat, they got sick NOTHING..not even Thank you, bye (There's that horrible demeanor again). I asked to speak with a manger at that point Paige decided to give me a little information about my pets stay. Amanda the PetsHotel leader came out and said she will address it...
  As I was leaving out another customer there who heard the entire exchange stopped me and said he knew immediately who I was talking about(Paige) he said she always have a IDGAF attitude! If Paige is this rude to customers that are leaving their pets there, I wonder how she treats the animals that have no voice when their owners are not there. My first and very last time bringing my pets to this petshotel. Petsmart Paige employee#395436 is representing you and its not that great!
  #neveragain #boycottpetshotelorlandhills #customerservicesucks #rude

• Rick
  More than a year ago
  Good staff and well-run operation

  I've never boarded my cats before and was very nervous about leaving my beloved pets in the hands of strangers. Candy, the PetsHotel manager, eased my fears from the very moment I arrived. They we friendly, efficient and painstakingly thorough to make sure that everything went smoothly during my cats' stay. I was very happy to pick them up, but thanks to the fine folks at this PetsHotel, I wasn't too anxious while they were being boarded.

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