On A319, A320, A321, B757, and B767 aircraft there is 1 spot available for pets in Business Class and 2 in Economy, or 3 in Economy Class. On the E190 aircraft, there is 1 spot available for pets in Business Class and 1 in Economy Class. As there are a limited number of spaces available for animals on Air Astana flights, they advise you contact the Special Services Team via email at email@example.com at least 24 hours before your planned departure.
Pets in the Cabin
Air Astana allows small cats, dogs, fish, turtles, and tortoises to accompany passengers in the cabin if the combined weight of the pet and carrier does not exceed 17 lbs (8 kg). Each passenger is permitted to bring 1 animal on board with them. The fee for this service is charged at twice the excess baggage rate of your departure city (e.g. the excess baggage rate of Amsterdam is 18 EUR per kg, so the pet fee is 36 EUR per kg).
Pets in Checked Baggage
Animals who exceed the weight restrictions to travel in the cabin can travel as checked baggage if the combined weight of the pet and carrier is less than 110 lbs (50 kg). Animals that exceed this weight limit must be shipped as cargo instead. 2 animals of comparable size, weighing up to 30 lbs (14 kg) each and used to living together, may be shipped in the same carrier. Animals over 30 lbs (14 kg) must travel individually. Up to 3 animals under the age of 6 months and from the same litter may be shipped in the same carrier. Air Astana also allows live fish to travel in an aquarium if you inform them of the weight of the carrier and the size of the fish inside. The fee for this service is charged at twice the excess baggage rate of your departure city (e.g. the excess baggage rate of Amsterdam is 18 EUR per kg, so the pet fee is 36 EUR per kg).
Pets in Cargo
Air Astana provides a cargo service for animals who exceed the limits to travel as checked baggage. There are a number of Air Astana Cargo Offices all over the world who will help you organize your pet's travel. You can contact the Special Services Team via email at firstname.lastname@example.org
For pets traveling in the cabin, carriers must be no larger than 12" x 18" x 10" (30 cm x 47 cm x 27 cm) for A320, A321, B757, and B767 aircraft and 11" x 17" x 10" (29 cm x 43 cm x 26 cm) for E190 aircraft. For transportation of small dogs and cats, they recommend using a soft bag that can fit under the seat in front. For pets traveling as checked baggage, carriers must be leak-proof, secure, and have proper ventilation. You should remove wheels form the bottom of any carriers before they are checked in the cargo hold. Carriers should be large enough for the animal to stand upright and lie down comfortably in its natural position. Pets over 88 lbs (40 kg) must be transported in strong wooden containers.
To fly with Air Astana, animals need to have a pet passport, a veterinary certificate, and a microchip for European countries. They don't allow pets to travel from India, Great Britain, Ireland, South Africa, or Australia.