Virgin America

Virgin America is a pet-friendly airline that accepts cats and dogs in the passenger cabin of its aircraft for a $100 fee (per segment). Passengers are limited to one pet carrier per purchased seat. Guests with pets cannot be seated in the exit row, the first row of the main cabin or the first class cabin. In order to travel, puppies and kittens must be at least eight weeks old and weaned. The total weight of your pet and its carrier cannot exceed 20 pounds. Travelers with pets must present a veterinary certificate dated within 30 days prior to departure that indicates that the shots are current and that the date of birth is listed and is verified to be greater than eight weeks of age. Carry-on pets count towards a guest's carry-on baggage allowance.

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Or call 877-359-8474 for more information.

Pet Reservations

Because the number of pets permitted on flights are limited, please call reservations at 1-877-359-8474 to make arrangements for traveling with your pet as soon as your travel plans are confirmed. When booking your reservation, you will be advised to contact your veterinarian to determine stations or government requirements for pets to their final destination.

Pets in the Cabin

Virgin America is a pet-friendly airline that accepts cats and dogs in the passenger cabin of its aircraft for a $100 fee (per segment). Passengers are limited to one pet carrier per purchased seat. Guests with pets cannot be seated in the exit row, the first row of the main cabin or the first class cabin. In order to travel, puppies and kittens must be at least eight weeks old and weaned. The total weight of your pet and its carrier cannot exceed 20 pounds. Travelers with pets must present a veterinary certificate dated within 30 days prior to departure that indicates that the shots are current and that the date of birth is listed and is verified to be greater than eight weeks of age. Carry-on pets count towards a guest's carry-on baggage allowance.

Pets in Cargo

Pets checked as baggage are not accepted on Virgin America flights.

Other Restrictions

Pet carriers must be properly ventilated, have a floor designed to absorb and retain solids or liquids, be escape-proff, and prevent any part of your pet from protruding from the carrier. Pet carriers may not exeed the dimensions of 18" long x 15 wide x 8" high and must fit directly under the seat in front of you. The carrier must have plenty of room for your pet to move around comfortably. Pets must stay enclosed in their carriers while onboard and in the airport terminal.

Reviews

BringFido Traveler Rating

Virgin America has received a rating of 3.3 out of 5 bones by 21 dog owners on BringFido.

  • Nov. 17, 2017
    Why are you here?Mike Nov. 17, 2017
    Why are you here?

    Seriously wondering why people who obviously hate dogs are on this sight complaining when this is a site designed to help people transport their dogs by air. Just go away!

  • Oct. 08, 2017
    DogsRae Oct. 08, 2017
    Dogs

    On a recent flight, there was a dog in front of us and across the aisle from us. My husband and I are both allergic to dogs. The dogs were fully out of their containers and in their owner's laps. The airline employees did nothing about this. A poor woman and her child who was screaming in terror of the dog were seated next to it. The airline employees did nothing to help her. We helped her and her child find another seat and then we also were able to move to seats in the rear of the plane. The rude and inconsiderate dog owners continued to have thier pets out during the flight and the airline continued to do nothing about it to protect the rest of the passengers from exposure to these animals.

  • Jun. 17, 2017
    Honest feedback on Virgin America's pet policy (should be a no bone rating!)Virgin America's loyal customer Jun. 17, 2017
    Honest feedback on Virgin America's pet policy (should be a no bone rating!)

    It is practically impossible to meet Virgin America's airline pet carrier dimension requirement because one cannot find a pet carrier of this 18" long x 15 wide x 8" high dimension. And the height of 8" requirement does not even allow a typical small dog under 20 lbs to fit comfortably into this size of a carrier! Their requirement is actually a restriction against taking any pets at all on the airline!

  • Jun. 17, 2017
    Honest feedback on Virgin America's pet policy Virgin America loyal customer Jun. 17, 2017
    Honest feedback on Virgin America's pet policy

    It is practically impossible to meet Virgin America's airline pet carrier dimension requirement because one cannot find a pet carrier of this 18" long x 15 wide x 8" high dimension. And the height of 8" requirement does not even allow a typical small dog under 20 lbs to fit comfortably into this size of a carrier! Their requirement is actually a restriction against taking any pets at all on the airline!

  • Apr. 27, 2017
    Virgin America did not follow its 1 carry-on pet per purchased seat policyDee Apr. 27, 2017
    Virgin America did not follow its 1 carry-on pet per purchased seat policy

    I flew on the delayed 2:25 pm flight from San Francisco to Seattle on 4/23/17 with my spouse and two children. To my surprise, after everyone on the oversold flight was already seated, two passengers travelling together boarded the plane late, each carrying a pet carrier, and sat in my row (seats 25E and 25F). I was not happy to be seated next to the dogs, who were being held on the passengers laps. The fight attendant was unsympathetic, stating very abruptly, 'that's the policy - they're allowed to have dogs", and then suggesting that I might get off and take a later flight! A few minutes later, I noticed that in fact the two passengers had not two but THREE dogs. When I pointed that out to the attendant, she merely shrugged and invited me to find the last available free seat. Here is the airline's carry-on pet policy: "Carry-On Pet Policy: Virgin America is a pet-friendly airline that accepts cats and dogs in the passenger cabin of its aircraft for a $100 fee (per segment). Passengers are limited to one pet carrier per purchased seat". I think passengers seated next to pets should given the courtesy to ask if they are agreeable - and if they are not it is the passenger carrying a pet who should be asked to move. I would appreciate if Virgin America would contact me and make this right.

  • Apr. 07, 2017
    Ignorant, unhelpful flight attendantsDomovoie Apr. 07, 2017
    Ignorant, unhelpful flight attendants

    I just flew from CA to WA and hated them so much, I'm never flying wit Virgin/Alaska with my 16 lbs dog again. I last flew with Virgin America in 2013, from NY to CA. It was my now 8 year old dog's first flight and everyone was so kind, understanding, and bottom line - left us alone. My dog was crying in the soft crate, so I held him on my lap covered in a blanket for 6 hours and he slept soundly, no problem. Of course, he was crated when we were in the airport and going through security, we didn't bother anyone. Now. I boarded a flight in SF, and needed to put the carrier on an empty seat next to me for a few minutes while I gave him a calming chew. A prickly attndant says "Maam, the dog crate needs to be UNDER the seat, not on a SEAT, the SEATS are not for dogs". Ok, I was apologetic, put the crate under the seat. Plane engines got loud for take off, my dig started whimpering, so I opened the zipper a little bit so I could pet his head which was now poking out of the crate. Another sassy attendant "Um, like, your dog needs to be in the crate, like, including his head, completely". I KNOW that, you insensitive ****. He got distressed, so I was maintaining a physical contact with him on his head, while his entire body was still in the crate underneath the seat. Rules are rules, and I follow rules, and I hate disturbing other customers. I was just trying to soothe my dog so he doesnt start crying, and you asked me to shove my dog's head into the crate and ignore him for 3 hours? Virgin customer services has gone down. The attendants are inflexible ****** who cannot help or work with situations. Sure, just push a crying baby into a crate and ignore to its deatg just so you can follow "regulations". obviously, animal haters. I will take my $100 pet fee elsewhere next time.

  • Mar. 29, 2017
    First Class No Pets??Debi Mar. 29, 2017
    First Class No Pets??

    I almost always fly first class. I am about to get a teacup Yorkie and was hoping to take him with me when I travel. I specifically remember sitting next to a girl in first class traveling from L.A. to Dallas and she had her medium sized dog sitting at her feet and in the seat with her. This was before Virging sold to Alaska. They've been going downhill ever since.

  • Feb. 06, 2017
    From the other side....Patti Feb. 06, 2017
    From the other side....

    I took a cross country flight yesterday on Virgin and here's what I think of their pet friendly policy. Bah humbug. As a passenger booked on an early morning flight, I had hoped to catch a nap. Not possible as the row directly across from me had two yapping dogs! Unbelievably annoying. It's one thing to have babies and small children fussing (and the parents always seem to make a huge effort to quiet them) but dogs??? Of course the flight attendants said nothing. I will never fly Virgin again.

  • More than one year ago.
    So far so goodLauren More than one year ago.
    So far so good

    Got someone on the phone right away - no problem. Assume everything will go well on the flight. If not I'll keep you posted.

  • More than one year ago.
    good serviceWayne More than one year ago.
    good service

    Spoke on the phone with them and they where very helpful with me, lets see how the flight does with a pup! overall, excellent service

  • More than one year ago.
    Why so height restricted?Ellen More than one year ago.
    Why so height restricted?

    I called Virgin America and was informed that the height of the carrier cannot exceed 8 inches, even if soft-sided. That is ridiculous and would not even include Sherpa which are accepted on all other airlines. Do they only allow guinea pigs and Chihuahuas to travel??? Going elsewhere....

  • More than one year ago.
    pet friendly - NOTCat More than one year ago.
    pet friendly - NOT

    Virgin is SMALL cat/dog friendly. If you have a pet over 20 lbs, you're screwed.

  • More than one year ago.
    I'm still Waaaaaiitingme More than one year ago.
    I'm still Waaaaaiiting

    3 hours later the 6 to 10 minute call back promise has not happened, I love Virgin but this is not fair. I too have a busy life. I need to book this flight with a pet NOW!

  • More than one year ago.
    ExcellentNancy More than one year ago.
    Excellent

    I had excellent service both online and on the phone

  • More than one year ago.
    ExcellentNancy More than one year ago.
    Excellent

    I had excellent service both online and on the phone

  • More than one year ago.
    No BirdsSteph More than one year ago.
    No Birds

    I called and got ahold of some one immediately. The only pets allowed on Virgin America flights are Dogs and Cats. NO BIRDS ALLOWED.

  • More than one year ago.
    No BirdsSteph More than one year ago.
    No Birds

    I called and got ahold of some one immediately. The only pets allowed on Virgin America flights are Dogs and Cats. NO BIRDS ALLOWED.

  • More than one year ago.
    RidiculousAnnoyed More than one year ago.
    Ridiculous

    Apparently no one works at the number listed for Virgin. Have been calling for two days now and nothing, just annoying music. Guess the company does not believe in customer service.

  • More than one year ago.
    nonexistent customer serviceramsay More than one year ago.
    nonexistent customer service

    booked seats on priceline and have been calling Virgin for days, literally, and have yet to talk to a human being. If companies would just hire the employees they need maybe we wouldn't have such high unemployment in this country...

  • More than one year ago.
    Terrible customer serviceandrea More than one year ago.
    Terrible customer service

    It took me 4 attempts to get my dogs confirmed (and paid for!) on our flight. Twice I tried to pay on-line and got no confirmation, once with a human agent and no confirmation - then finally I had to ask for a supervisor to make sure that it was confirmed. I hope the flight is amazing because the hoop-jumping to get the dogs confirmed wasn't fun at all!

  • More than one year ago.
    Fab flightDerry More than one year ago.
    Fab flight

    It's a fab airline for x-country anyway. Very comfy for both me and my doglette.

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