Nightmare experience

I could write ten reviews and would not be able to complete all the things that were wrong with this location. You can not let your dog anywhere except a tiny grass patch behind one building. Quite scary at night. The entire resort is off limits to my registered service dog. The property is huge but the dog isn’t allowed anywhere. The main restaurant with the view is closed. Room service was cold microwaved dishes so salty no one should consume them.

If you take a chance here, go pickup your meals. The room service food does not come from the bar or the one open restaurant at the country club. It was truly a nightmare experience here and we were told we could not leave the dog ( it’s policy and not allowed) so we had to cancel the rest of our trip. Upstairs is so loud forget sleeping. They did move us once but it was worse than the first room. So many corporate conventions and loud parties.

Someone left the door to the adjoining room unlocked and we had someone open it in the middle of the night and it was frightening! The dog woke me up immediately to see it shutting. We packed up everything and left immediately after the manager arrived. The manager, Alex, was good and said they would refund me. I will wait and see if they do. It was a terrible experience for a birthday. We should have stayed in Denver at The Art. They were incredible not just with me but amazing with my doggo! I will never go back to Colorado Springs again with her and definitely not there. They didn’t even want her in the lobby or near the beach. I would remove them from this site.

May. 20, 2022

The BEST place to stay in Denver!!

From the moment we pulled up and the valet greeted us and our girl we knew it was going to be a great experience. This hotel is incredible! The staff was so friendly and extremely helpful. John checked us in and greeted me with a glass of champagne and wished me a happy birthday. He gave me some free drink tickets and we were told that our dog was welcomed everywhere there. The rooms were gorgeous and we loved the balcony, especially Lizzie, so much for her to see.

The bed was comfortable and the bathroom was unbelievable!! Just spectacular design and extremely clean. Unlimited good coffee and soda. The bar was a lot of fun and the dining was great. The chef is very resourceful and tries to get everything local and we appreciated that. The food was decadent!! We just love the location and everyone we encountered that works there is fun, responsive and kind. It was a true delight and we plan to go back within a month or so. Excellent service all around and Lizzie loved the soundproof rooms. No one disturbed us. It was lovely.

May. 20, 2022