Extremely Disappointed

My most recent stay was the weekend of 11/13/20-11/16/20. My mother and I booked a cabin and one of the permanent RV’s. Since November 13, 2020 was the 7th anniversary of my daughter’s death we needed a relaxing getaway, particularly since COVID had dashed any dreams of a real vacation this year. I stayed in the RV with my two corgis (and two kittens) and my mom stayed in the cabin with her two corgis. The night we arrived (Friday) we put the dogs on the deck of the RV so that I could get the kittens settled in. The dogs were barking because there was a crowd at the fire pit talking and laughing. I was aware and monitoring them and had every intention of bringing them in as soon as I was done with getting things settled. After about 15-20 minutes we hear someone calling us outside so when I stepped out they asked if we were missing a corgi. One of my mother’s corgis had somehow gotten out, off the deck. I went with leash in hand and retrieved her. I was then lectured on making sure I supervise the dogs and if they are outside one of us must be out with them. The last thing said to me was “I need to know you’ve got this.” It was very condescending and upsetting. On Sunday morning we were sitting on the deck with the dogs and all of a sudden I see my mom’s corgi (same one) running around outside of our fenced area. We were supervising the dogs, as requested, and yet here she is running around. I again retrieved her and secured her in the RV with the other dogs while my mother and I did a search of how she could be getting out. There were no holes in the yard fence. She couldn’t have jumped the railing, she’s a corgi. I started looking for an opening around the RV. Sure enough there was a huge opening under the steps to the door of the RV!!! I was furious!!! We starting picking up large rocks from the yard and used some of our firewood to barricade the opening. My mother called the office to let them know. They came out, looked at it and basically blew it off saying they’d fix it after we left. No apology for the broken opening or for chastising us for something that wasn’t our fault!! The dog could have seriously injured herself underneath that RV.
We had stayed at 4Paws once before in 2019 and had such an incredible experience that we spent weeks looking forward to this visit only to be completely disappointed. The RV was poorly maintained. We left so disappointed that we do not plan on going back anytime soon.
It should be noted that only a couple of weeks after our stay it was announced that Connie and Sandy had sold 4Paws to another couple. I felt like this explained why everything seemed so subpar from our last visit.
We spent almost $700 for this weekend, not to mention the gas and expense to get there and if we had been able to, we would have just left Sunday morning. I was disgusted with how this was handled.
I hope the new owners are more conscientious about maintaining the property.

Jan. 10, 2021