Don’t Honor prepaid, confirmed reservations

Can I give a zero bones as a review. We booked a week vacation at the Hilton in Ocala, Fl that we prepaid and confirmed. After driving for 17 hrs to get to our destination I went in to do the check in while my husband waited in the car with our 2 Goldens and after waiting for 15 minutes a young lady came out to tell me that the hotel was completely full and they would send us to a different hotel for 1 night and we would have to go back the next day. When I said that I had confirmed the reservation 3 days before and that the reservation had been prepaid over 1 month before we were told that they were sorry but the hotel was full. I explained the above to the young lady and she offered me a complementary drink. REALLY!!! You can imagine what kind of words were going thru my mind. I informed her that if I had to go to a different hotel, unload our luggage, check in, unpack enough to shower and get ready for bed I wasn’t going to re-pack, re-load our luggage and come back. I have better things to do on my vacation and my Birthday. She then offered me a voucher for a complementary breakfast and asked if I wanted to cancel my reservation. Again you can imagine what I thought she should do with her reservation.
DON’T BOOK THIS HOTEL the HILTON HONOR Program means nothing to them.

Feb. 17, 2019