Horrible Customer Service and Dog Grooming

This is NOT the first time I’ve had a bad experience with A Very Important Pet regarding dog grooming!!! I specifically request a TRADITIONAL cut for my miniature schnauzer emphasizing NOT to cut his beard and eyebrows and they literally screw it up constantly!!!! This particular time, I requested that his skirt be cut/trimmed down to the same length as his hair on his back and belly……they butchered my dog cutting ALL of his hair down to his skin!!!! LYING saying they got prior authorization from me. I would have NEVER agreed to cutting my dogs hair that short.
When I received the call for pick up, I immediately sent my niece and when she returned home, my sister called me very upset expressing her dislike for my dog’s new haircut. I was livid when I returned home from work and realized the horrible job the groomers did on my dog.
When I called the office to express my concern, the OWNER was UNBELEAVBLE… I have never in my life experienced unprofessionalism to that degree. After a useless 45-minute-long conversation regarding miscommunication I explained to the owner that I had no other choice but to leave a review and the owner asked me to please NOT leave a review because she did not need another bad review. The owner said she would refund my money and to this date, 4-5 weeks later, my refund still hasn’t been processed and now the owner refuse to answer any of my calls.
Also one of the employees should NOT be working in any type of customer service. This person has NO clue how to treat customers. I literally just hung up the phone with her disgusted with how she handled the situation. They do NOT know how to handle conflict and need to understand and be trained on how to communicate effectively if a customer is dissatisfied especially if it is the fault of the company.

Dec. 22, 2022