Bruce
Reviews 
(3)
Last Resort Only
Quality Inn Kingston SpringsNo one at the desk when we arrived. Rang the bell (ding ding ding ding ding) over and over. Finally called the phone number. Harried looking desk clerk finally appeared. She was clearly the only person on duty at a time in the afternoon when lots of travelers would be arriving. The first room we were put in smelled like cigarette smoke. Ditto the second room. Finally, she offered us a room that she said they had not been making available because there was a huge, jagged hole where the bathroom doorknob was supposed to be. It didn’t smell like smoke so we took it. Avoid. Try the Rodeway Inn across the street.
Sep. 17, 2023
Cheap but cheesy
Best Western Benton InnYou get what you pay for. Considering what it costs the Best Western in Benton is about what you’d expect. It’s close to the freeway, the beds are comfy, and the AC works (at least it did in our room). However, there were food scraps on the floor when we checked in and NO bath towels. We discovered the latter as we were preparing to shower before checking out. Though it’s no fault of the motel, dining options in Benton are quite limited. There’s a generous area behind the motel for walking the pets, complete with bags and a waste station.
Aug. 30, 2021
Inexcusably Shabby
TownePlace Suites by Marriott TexarkanaPet-friendly lodging is limited In Texarkana so Townplace Suites by Marriott is one of the few rated options. That may account for the sad condition of the place. Among other problems, the mixing valve in the shower was malfunctioning so the water temperature only ranged from uncomfortably hot to unbearably hot. The refrigerator was rusted. Several functions on the TV remote were absent or inoperable and there was no on-screen guide. The (paper) channel guide in the room was, in addition to being incomplete and incorrect, looked to have been left there through multiple occupancies rather than being replaced after each use. In normal times this would not be an issue but in the midst of a pandemic a paper document that will inevitably be handled by guests should be replaced after each occupancy. On a related note, multiple times we passed an employee loitering in the hallway who, instead of vacuuming the carpet as he should have been (he was equipped with a vacuum), was staring at his phone over the course of 20 minutes at a minimum. The mask he should have been wearing across his face was tucked under his chin. Again, this is during a pandemic with a statewide order in place for masks to be worn. From what we observed, vacuum guy was one of a number of the staff who seemed to regard mask wearing as optional. Speaking of carpets, the one in our room needed more than a quick hoovering. A deep steam clean seemed to be in order. Finally, the only luggage cart available upon our departure was on the verge of falling apart. Other than all of the preceding, everything was great.
Jul. 03, 2020
