Awful experience

I have never written a bad review of any service before now. We have been loyal customers of pet smart for 5 years. We shop there weekly, use BANFIELD and their pet grooming services. I have a beautiful golden Retriever and have always been satisfied with the grooming services. Our only request is to not buzz or cut her hair too short in areas other than where she had matting.

My dog received a hair cut from Marie at the boynton beach store. It is the worst haircut she has ever gotten. She looks like a Labrador that was groomed with a hack saw, not a golden retriever. My husband picked her up and was too embarrassed to say anything.

When I called to express our dissatisfaction with the cut the manager just justified he cut, stated that my husband signed off on It and blamed the whole cut on her having some matting. We spent over 100$ for this cut. Rather than offering a refund for this they justified it and said she could get a discount for her next cut. If that is all that can be done they just lost a very loyal customer who has spend thousands of dollars at their store. We may even go elsewhere for all of our dog and cat needs due to this poor customer service.

Jan. 08, 2018