Poor customer service

I booked my stay 100 miles out. On arrival the front desk walked away. I waited several minutes. Another worker stopped by to ask if I’ve been helped. I hadn’t. He gets her. More waiting.

I place my 20lbs bag on a table, she says I’ll be right with you.

More waiting.

She arrives and says she can’t find my reservation. Time past since booking 2 hours.
I show her my email, my drivers license, my credit card, my credit card statement showing the purchase.

She says she can’t it and will have to charge me directly while I cancel thru BringFido.

I refuse.

I leave.

I find at the car she had kept my drivers license and credit card.

I return.

Security is waiting and watching thru the glass doors that are locked.

I did retrieve my dl and cc to which I used up the street at the Kimsley, which offered the 11th floor, food and water dish, and drinks.

Ended with a lifetime customer to the Kimsley.

Sep. 10, 2020