Tried to stay here

My wife and I tried to stay at this hotel. About a week before we were scheduled to arrive, Iggy (our dog) started showing signs of stress of being in the car. We worked hard for the entire week to try to calm him down and make him comfortable in the car especially for a several hour ride to get to Asheville. I called the hotel two nights before we were to arrive to see if we could change our arrival day or cancel. The person who we talked on the phone was nice and tried to help us but because we rented a room with a prepaid rate she could not change the arrival date and needed a manager to do so. She sent them an email. We did not receive a call or email from the hotel. The morning we were supposed to arrive, I called the hotel again and talked to a different person. They put me through to a manager. The manager said he could only refund me one night because they have a 48 hour cancelation policy. I told him that we wanted to come on a different day and this came out of the blue with our dog. I also stated that we called 48 hours prior and that we had not heard anything from them.

Needless to say, I am very disappointed with my experience here without staying at the hotel.

Jul. 02, 2018