Unacceptable

Stayed two nights. Was promised a King Suite. Was given Queen semi-Suite. No refrigerator (just an empty space where frig was supposed to be). Never did get a refrigerator, even though they said they would get one to us right away. Advertised that hotel has been renovated. Not so...very run down. Had a bucket near lobby catching water leaking in from roof. Carpet in room stained, smelled musty, bed very hard, shower had so much pressure it hurt. Put us on fourth floor with dog. Overcharged and spent extra time getting it straightened out. Staff was polite, but not very well trained to handle situations. Manager nowhere to be found. Dog Potty area was mowed and marked well. No bags in dispenser. I honestly felt like I could have stayed at Motel 6 and got same service there for less money. BringFido.com was very helpful to assist with extra charges.

May. 11, 2021