Brandy

Member since May 2021

Reviews Bone icon(1)

Awful General Manager

Tom & Earl's Back Alley Grill

This place was our very 1st restaurant choice after 9 hours of travel with 2 dogs to TN. Us and our 2 dogs were tired and starving. The Owner really needs to remove themselves from bringfido.com.
Our dog (which these are our fur children) started laying a little bit out from our table, not one server said anything to us. Almost done with our meal, the General Manager Rob comes by very rudely/quickly (walking away as he says it) that we need to move our dog he's blocking the server path. It was extremely rude and the conversation could have went completely different, however Rob has no actual people skills. I asked our server to have Rob come back and explained to him how rude he was, immediately the guy was trying to bully/intimidate me by trying to get closer to me and I wasn't having it. He then said we need to leave, in which I responded do you want me to pay 1st? He walked away from us. We were paying and I asked 2 servers to please provide his name and the Ownership name, he ended up coming back.
Now at this point I wasn't very friendly with my own words and I'm glad, this guy obviously hates dogs and is probably pretty rude most days. I cussed him out.We were told to leave, threatened to have cops called. I of course was trying to put my food in a to go box, yelling very colorful things back. Now for the kicker, for about 20 minutes of our meal a young boy, approximately 4 years old, blocked the door for the server, opening and closing it, slowing down the server entrance/path. Not one server made any comment they were truly polite and dealt with the kid. And good ol Rob never addressed that situation, but my dog committed high treason. We still paid our server a 25% tip to prove that we aren't bad people until provoked. So food/server were decent, but Rob needs some skills in communication or to be sat on the unemployment line. No worries though, we won't be back.

May. 22, 2021

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