Loews ain’t what it used to be

We have stayed at Lowe’s all over and have always felt welcomed and comfortable in a high quality hotel and an exceptional experience. Maybe it’s just post COVID but what a horrible experience. Staff couldn’t care less even when I let them know there were a pair of large man’s dirty underwear left just under the bed in our room. We told housekeeping who said have a nice day and front desk said sorry about that. Only the morning valet upon check out was upset about our experience. No plastic bags in dog poop area and too many dogs for area provided. Dining room was closed and Mason bar was filthy. Paid $15 for a Moscow mule with no detectable vodka or ginger beer. Used to get a welcome bag with poop bags and dog treats etc. No bellman when we checked in so self parked and lugged our own luggage cart. We go thru Nashville every year on our way north. Will have to find different accommodations going forward.

Jun. 17, 2021