Last Minute Cancellation by Hotel

After receiving confirmed reservation from BringFido and paying in advance as required, I was informed upon arrival that my reservation had been canceled by the owner because I had specified 3 pets. I called BringFido immediately and was told by them they had been contacted approx. 2 hours earlier and sent me email. Since I was driving 3 hours to the location, I didn't get message and was told by front desk upon arrival. I had to find another hotel on my own that would take pets and was then told by BringFido that hotel was refusing to refund my advance payment and that I would have to call to request that from hotel myself. Hotel management would not return my calls. This entire situation with the hotel and BringFido was unacceptable.

My reservation should have never been confirmed and required my advance payment 3 days in advance if the hotel was to have the option to cancel my reservation at the last minute and keep my advance payment saying I had missed the cancellation window of 1 day before arrival date to receive refund. Bottom line: Hotel cancelled causing me significant problem finding another location at the last minute after arriving there and should have refunded my advance payment at the least. I would have expected BringFido to have represented me better and assured my refund. Instead, I was left on my own and keep receiving these requests to review my stay like I actually stayed at Red Roof Inn. Would not recommend and would give 0 stars if that was an option. Beware of making reservation there and thinking it is secure when told it is confirmed.

Aug. 03, 2021