John

Member since December 2021

This was a nightmare. They tried to tells we ruined their towels,even though they were our old towels my girl friend uses when she colors her hair.First at 8:30 am they were stomping around making all kinds of disparaging statements about others that had stayed there..If we had not been in the situation we were in we would've left.Trust me only stay here if it is your last resort.

Reviews Bone icon(2)

The Smart Stay Inn

May. 07, 2022

Forget about it

Red Roof Inn Denver

I was woken up around 8am by foulmouthed people who did not want to do the work they are paid to do. Simply clean a basic room; they want to cut corners and if you possibly get something dirty they do not want to change. They get angry and charge you. We actually rebooked our room yet housekeeping continued to harass us asking when we were going to vacate the room. Then after I signed the paper work, I asked for a fresh set of towels and toiletries while I set the do not disturb sign on the door, I was told the man in charge of that the woman at the front desks brother he would leave them outside of our door in a bag. I did not give anyone permission to enter our room and made sure to reiterate that I did not want them in our room.

We left went to an appointment; when we returned a new woman at the front desk said excuse me we need to talk you owe us $50 to replace towels, I said excuse me. She then showed me pictures inside of our room of towels that were stained. The man not only entered our room but snooped through our stuff and took the towels. My girl dyed her hair earlier but used our towels we brought with us from home. She always brings our towels when she needs to dye her hair. So he stole our towels and they tried to extort $50 from us. I have never stayed in such a dirty unprofessional hotel and been treated so ridiculously. I suggest you spend a few more dollars and stay either behind there or across the street for a proper room and to be treated properly.

Dec. 01, 2021

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