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Customer Service

To cancel a reservation you booked on bringfido.com before November 1, 2012, please call 877-411-3436. For reservations made more recently, simply enter your Trip Number, Hotel Confirmation Number, and email address below to cancel your reservation. For all other inquiries, please read our FAQs below or contact a customer service representative at help@bringfido.com or 877-411-FIDO. We're always happy to help you!

Frequently Asked Questions

BringFido.com Newsletter

» How can I become a member of BringFido.com?
» How do I change the email address on my account?
» How do I unsubscribe from receiving email?

Hotel Reservations

» How do I search for pet friendly hotels?
» How do I know if my dog is allowed at a particular hotel?
» What should I do if I need more information on a hotel?
» How do I make a hotel reservation?
» Can I cancel my hotel reservation?
» Do you charge service fees?

Customer Reviews

» How do I submit a review of a pet friendly hotel, restaurant, or other attraction?
» Someone submitted an unfair review of my business. What can I do?

Reader Tips & Submissions

» I'm planning a dog event. How can I add it to the website?
» I know of another pet friendly hotel. Who should I tell?
» My favorite place to bring Fido isn't listed. How can I add it to the website?
» I know of a great restaurant that allows pets. How can I add it to the website?
» How can I add my pet friendly hotel to the website?

Dog Forum & Photos

» How do I start a new post in the dog forum?
» How do I reply to a post in the dog forum?
» I found an inappropriate post. Who should I tell?
» How can I post a photo of my dog on the website?
» I found an inappropriate photo. Who should I tell?

Gift Codes & Contests

» Where do I enter a gift code?
» I haven't gotten my "freebie" yet. When will I receive it?
» I entered a contest on Bring Fido. How do I found out if I won?

Other Questions

» Does Bring Fido sponsor charitable events?
» Do you have an affiliate program?
» Is BringFido.com hiring?
» How can I contact BringFido.com?

How can I become a member of BringFido.com?

You do not need to be a member of BringFido.com to search for pet friendly hotels. However, you can subscribe to our newsletter by entering your email address at the bottom of our homepage and clicking the "sign up" button. By registering for the BringFido.com newsletter, you'll be the first to know about "members only" travel discounts, sweepstakes, and special offers from our advertisers.

How do I change the email address on my account?

To change the email address that your account is under, simply send an email to help@bringfido.com stating that you'd like to update your email address. Be sure to mention both your old and new email addresses as well.

How do I unsubscribe from receiving email?

To unsubscribe from receiving emails from BringFido.com, please reply to an email we send you and write unsubscribe in the subject line, or follow the link at the bottom of the email to unsubscribe automatically.

How do I search for pet friendly hotels?

Searching for pet friendly hotels on BringFido.com is easy. To start your search, enter your destination, travel dates, and number of travelers in the search box on the homepage and click 'Go'. Or, click on the 'pet friendly hotels' tab at the top of the page, and browse hotels by location using the map at the top of the page.

How do I know if my dog is allowed at a particular hotel?

All hotels listed on BringFido.com are pet friendly, but they may charge an extra fee for your dog or impose restrictions that limit the number, size or type of dogs allowed. Be sure to read the pet policy on the hotel description page before booking a reservation to ensure that you'll be aware of any fees, and that your dog will be welcome when you arrive.

What should I do if I need more information on a hotel?

If you need more information on a particular hotel, please call them directly. In most cases, you can find the hotel's email address or phone number on their hotel description page.

How do I make a hotel reservation?

Once you've found a hotel you'd like to stay at with Fido, reserving a room is easy. You can call 877-411-FIDO to book a room over the phone, enter the dates of your trip to search availability online, or click through to the hotel's website to complete a reservation with them directly.

Can I cancel my hotel reservation?

Cancellation policies are determined by each hotel individually. In most cases, you can cancel a hotel room within 24 hours of check-in without a penalty, but a $25.00 fee will sometimes apply. Many hotels also charge a fee equal to a one-night stay if you cancel your room less than 24 hours before check-in. If you need to cancel your hotel room, please click through the cancellation link in your confirmation email, enter your Confirmation Number and email address at the top of this page, or contact our customer service team at 877-411-FIDO. We would be happy to assist you.

Do you charge service fees?

No. BringFido.com doesn't charge service fees on reservations or require you to pay a fee to research pet friendly hotels on our site. In most cases, we receive a small commission from the hotel when you book your room on www.bringfido.com. Please support our site (and keep it free!) by booking your room on BringFido.com and letting our hotel partners know you found them on our site. Thanks!

How do I submit a review of a hotel, restaurant, or other attraction?

To submit a review of a pet friendly (or not-so-friendly) hotel, restaurant, or attraction you visited recently, simply search for the business you'd like to review at the top of our homepage. After you've located their listing, just click on the 'Submit a Review' link and fill out the form that's displayed. Thanks for taking the time to let fellow travelers with dogs know about your experience!

Someone submitted an unfair review of my business. What can I do?

BringFido.com posts all users reviews, good or bad. If you feel that a customer submitted an unfair review of your business, we recommend posting a rebuttal to the customer's review on your page explaining your side of the story. If you feel the reviewer has crossed the line, please email help@bringfido.com. Posts that use profanity or are otherwise inappropriate will be considered for removal on a case-by-case basis.

I'm planning a dog event. How can I add it to the website?

If you know about or are organizing a dog event that isn't already on our site, you can let us know about it with our event submission form here: http://www.bringfido.com/event/post/

I know of another pet friendly hotel. Who should I tell?

Know of another hotel that allows pets? You can let us know about it by emailing help@bringfido.com.

My favorite place to bring Fido isn't listed. How can I add it to the website?

To add a great dog park, beach, or other attraction to BringFido.com, please visit www.bringfido.com/attraction/post/.

I know of a great restaurant that allows pets. How can I add it to the website?

To add a pet friendly restaurant to the website, please visit www.bringfido.com/restaurant/post/.

How can I add my pet friendly hotel to the website?

For information on adding your pet friendly hotel, motel, bed & breakfast, vacation rental, or other pet business on BringFido.com, please contact advertising@bringfido.com or visit http://www.bringfido.com/advertise/

How do I start a new post in the dog forum?

To ask a question or start a new post in the dog forums, click on the topic your post is most relevant to, and then click on the "Post a New Topic" link at the bottom of the page.

How do I reply to a post in the dog forum?

To reply to a post in the dog forum, click on the "Post a Reply" link at the bottom of the page the post appears on.

I found an inappropriate post. Who should I tell?

If you've found an inappropriate post in the dog forums section, please send an email to help@bringfido.com. We'll remove it from the website right away.

How can I post a photo of my dog on the website?

To post a photo of your dog on BringFido.com, please visit www.bringfido.com/photo/upload/ and hit to "upload" button to browse for the photo on your computer. You will also be required to enter a title, description, and location for the photo on the form.

I found an inappropriate photo. Who should I tell?

If you've found an inappropriate picture in the dog photos section, please send an email to help@bringfido.com. We'll remove it from the website right away.

Where do I enter a gift code?

Gift codes can be entered in the "payment section" when making a reservation online at www.bringfido.com. Gift codes are not valid for telephone reservations.

I haven't gotten my "freebie" yet. When will I receive it?

Most of Bring Fido's freebie items are sent within 1-2 weeks after you complete the reservation (i.e. check out of the hotel). If it seems to be taking too long and you're afraid something might be wrong, please email help@bringfido.com with your name, confirmation number, mailing address, and the item you requested. If you requested a freebie item from one of our sponsors, please contact them directly.

I entered a contest on Bring Fido. How do I found out if I won?

All winners are notified via email or telephone at the conclusion of each contest, or at the end of the month for our monthly drawings. The end date of all contests is posted on the "contest rules" page. If the end date has passed and you'd like a list of the winner(s), please send an email with the title of the contest to help@bringfido.com. Good luck!

Does Bring Fido give back to pets?

Yes! BringFido.com sponsors hundreds of pet charities every year. If you are involved with a non-profit pet charity or event, please check out www.bringfido.com/affiliate/petcharity for more information.

Do you have an affiliate program?

Yes. BringFido.com affiliates receive $3.00 for each online reservation that's referred from their website. For more information on our affiliate program, please email affiliates@bringfido.com or visit www.bringfido.com/affiliate/.

Is BringFido.com hiring?

Yes! BringFido.com is always looking for a few good "dog people" to join our team. We have positions available both remotely and at our call center in Greenville, South Carolina. Please email a cover letter and resume to jobs@bringfido.com for consideration.

How can I contact BringFido.com?

BringFido.com can be reached at PO Box 1489, Travelers Rest, SC 29690. We can also be contact by email at help@bringfido.com, or by phone at 877-411-FIDO.

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