Sandra

Member since June 2022

Reviews Bone icon(1)

Horrible!!

SureStay Plus Hotel by Best Western Brandywine Valley

Lobby area is nice and the woman who works behind the desk is wonderful but the room, oh my God, was horrible!!! First, when you open the door it smells like smoke and mildew, the door was broken so it didn’t close flush to the door jamb, the deadbolt was falling off the door. The air conditioner blows directly on the bed closest to it and the room felt damp. I pulled an extra blanket out of the drawer and it smelled like mildew, it was dirty, I gagged. The fridge was dirty, the table between the beds was dirty, the remote was gross and the TV didn’t work.

There were small knats flying around the sink area and multiple house flies in the toilet and shower room. The tub was dirty, there were cigarette burn marks on the tub, mold around the caulk and dirt or dead knats on the floor. The bottom of the bathroom door was rotting and chipping off, and every mirror in the room was filthy. The chair in the room was filthy and my feet were sticking to the floor. I cannot believe this passes for a hotel!!! I would say that you get what you pay for but I think I still paid too much to stay in that slum! After an hour or so I called another hotel and left. Beware of this place.

Jul. 12, 2022

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