Different treatment for dog owners

Arrived with my confirmation for 1 adult, 2 small dogs. Front desk informs me that they did not have any pet friendly rooms available. I showed the confirmation and they told me BringFido was wrong and I needed to deal with BringFido. I was making a fuss when someone in the back - with the authority - told the front desk that I could use a people-only room for the one of two nights. It was on the second floor, at the end of a long walkway, and was very inconvenient for my elder Dachshund who could no longer climb stairs.

The next morning, the manager on duty called the room and asked me to switch to a "Pet-Friendly" room. He made sure to tell me I could stay in the room I was in but "We prefer that pets stay in the pet-friendly rooms." I asked how long till I had the new room and the Manager assured me I was at the top of the list and as soon as someone checked out of a pet-friendly room, it would be cleaned and I could move. I stupidly agreed. I lost an entire day waiting for a room.

I wasn't able to move myself and my two dogs into the room until 5pm and I had been waiting since about 9am. The room we moved into was in serious disrepair, every drawer in the dresser was broken, Electrical outlets were covered by furniture and inaccessible which meant I had to charge my electronics on the bathroom sink. One bath towel and washcloth, no supplies on the coffee maker and the room connected via a door to the room next door which was occupied by noisy people.

A stark and significant difference from the "people only room" which was functional and had furniture not needing repair. Obviously, this location treats dog owners as second-class (maybe third) guests. The manager was a total a-hole the entire time but the front desk staff tried to smooth things over. I don't recommend this as a first choice for a visit to Palm Springs with your 4-legged friends.

Feb. 17, 2023