Room smelled awful

We arrived late on a Friday evening. The room smelled so bad - like a mixture of smoke and terrible pet smell. We had to leave and find a new place to stay. There was no way we could have stayed there. Not in that room anyway. The staff was polite and they acknowledged the problem. Offered to spray the room with deodorizer. But, since the hotel was full, they said they had no other rooms available. So, we stayed the one night, but left the following morning. We did get a refund on the second night at least. BringFido was very helpful with the refund as well.

Sep. 24, 2023