Never again

It’s not possible to leave a review with zero stars, but if I could, I would. We used Woofgang in Boynton for many years, but our recent experience was horrible for us, yet much worse for our dog. As soon as we got him home, we saw that he could not open his left eye at all. Since our vet was closed, we had to take him to the emergency facility. He was diagnosed with a severe eye inflammation, probably caused by inadequate rinsing after shampooing or a burn from the hot air from the dryer. The cost was over $300. We called Woofgang the next day to tell them what happened. Their response was that since we signed a waiver, they take no responsibility. I fully understand the need for such a waiver, but someone is indeed responsible.
By the next morning, we saw that our dog’s butt was red, sore and inflamed. Now we went to our regular vet, who said that since he was just groomed, he was probably clipped too close. Now the cost was $117.
We have no reason to alert Woofgang of this other issue since we know their policy, so we can only alert other customers. Someone is responsible for poor grooming, indeed. We are responsible for thinking our dog would be safely and carefully groomed. This is not about money at all. It is about good care of our loving pets.

Sep. 10, 2023