Do Not Stay

First off, they use lesser rooms for dog owners. Our room had a defective toilet that turned on every 15 minutes, smelled and was dirty. They wouldn't give us another room or get the $6 part it needed. They told me since we got the room through BringFido, we had to contact them for any sort of a refund. The guy at BringFido was helpful but the hotel turned it down. I tried to call the offending hotel, many times the phone would ring then go silent. When I did get to a choice of who I wanted to talk to, I pressed 6 to talk to the manager. The 8 times I called on different days it said the mailbox was full. I gave my number to the front desk... NO CALL BACK!!!! This is not how to run a business.

Oct. 20, 2023