Great location minutes from the park

Comfortable room with a nice morning meal. Coffee makers in the room. Bathroom and main room were very clean. Could not give five stars because the outside door to the main hall was not locked or required card access. We were two doors from there and it was a little uncomfortable knowing that. Only other issue was that the handicap parking (2 spaces) were blocked by 2 large permanent trash containers. Other than that it was great.

May. 19, 2022

Wonderful hotel

Warm, welcoming and so clean. The pet area was so clean. The staff was great.

May. 11, 2022

Nightmare, 0 bones

We traveled from Pennsylvania to Yellowstone and had scheduled this hotel for one stop one the way home. This was the worst hotel on all of our road trips to 47 states. The clerk (owner?) was the most unprofessional person I have ever dealt with. He had me stand there while he finished a phone call which was no problem, then briefly picked up his cell to finish a call. As we began my registration he stopped when a man requested toilet paper and he went to get that. Then I was asked 3 times if I only had one dog.

Then the room I requested was not available so a $10.00 upcharge. Now I was getting upset. He gave me a long cold stare twice as I requested could we move this along. As my card went into the machine although I had registered 2 weeks prior second man asked where is the elevator, there is not one. As I have a disability steps are difficult and we had so much luggage it was not a safe option. I then said I was cancelling the stay while he kept challenging everything I said.

He told to call Expedia who I did not know BringFido worked under. Luckily the wonderful young man at BringFido helped me find a room despite the late hour. Yes it was greater than twice the price but well worth it. Thank you BringFido for helping me and thank you Staybridge Suites for your excellent customer service. I have rarely encountered a misogynistic person like the person at the Ramada. Really women do know we deserve to be treated with equal respect. When my husband and dog came in and saw just the lobby it was clear we made the right choice to leave as the grounds were awful. Thanks again BringFido for the help.

May. 11, 2022