No area for dog to potty

Terrible and frustrating customer service! After driving a cross country, unpacking for a 5 night stay, we were awakened from our nap to be told that we had to move rooms because I was put into one of their newly renovated rooms and they weren't allowing dogs in them yet. I had messaged the hotel a week before my arrival to let them know that I would be bringing my dog. I checked in and told them once again that I had my dog with me and even filled out a pet agreement. After such a long trip and being unpacked and settled I didn't think we should have to move rooms because of their mistake. This hotel is not dog friendly. They don't even have a dog friendly area for your pet to potty. I have stayed at many La Quintas because of their dog friendly policy and have never had such an awful experience.

Jul. 01, 2018