Mixed (doggie) bag of an experience

First of all, the people at the front desk were amazing. Went above and beyond when things went wrong. When we showed up it was after midnight. We (and our dog) were exhausted after a long day and drive. They gave us keys to room but when we went to room and used key, door opened and someone else was in their sleeping!!!! We quickly shut door and went to front desk, but it scared us and probably the occupant and SHOULD NEVER HAPPEN!! Huge safety/privacy issue!

We had wanted first floor for our dog and no other first floor rooms available, but front desk found third floor room and checked personally that it was empty and she brought up bedding for pull out couch etc. She felt terrible about it. Shook us up a bit and we had an early morning so affected our sleep time. Also calling the hotel is very difficult. Each time we called (before check in to confirm late arrival and after check out because we left sons air pods in room) the wait before someone got on the line to answer call was between 10-15 minutes! They need a better system for outside callers especially if there was an emergency.

But again, front desk personnel was great when they did answer and searched room for air pods and held them in safe until we could collect them a few days later. My dog was definitely welcome. So that was a plus. But he has never been on elevator before so having to take elevator up and down for bathroom breaks at night was a challenge. Overall would stay again but they seem understaffed.

Apr. 18, 2022