Terrible Management

We stopped here for the night while traveling up north for Thanksgiving. This hotel had no hot water when we stayed here! The night we checked in my daughter had to let the water run for 30 minutes before it got warm. The next morning I let it run for 45 minutes and still no hot water! So we weren’t able to shower before we got back on the road. When I brought it to the attention of the manager all he had to offer were excuses. He went on about how the water heater was on the roof and if we were on a higher floor we wouldn’t have had that problem.

But he knew it was a problem! Even the check in girls knew it was a problem. I explained to them that they should let people know ahead of time because we were now running behind schedule waiting on the hot water that never came. What I was looking for was an apology from the manager with the purple hair not a lesson on how water pipes work which I could’ve gotten from my husband that designs indoor fire sprinkler systems. Geez!! I gave it 2 bones because the grill restaurant was nice. And our waitress Holly had the best customer service skills ever!! And the food was good. I highly recommend the shrimp wraps and the chicken wings with the strawberry jelly! Sounds weird but TRUST ME it’s delicious!!

Nov. 28, 2021