Sloppy Dog Wash

Or call (918) 742-9274 or email DJ@sloppydogwash.com for more information.

• Dennis
  Sep 26, 2021
  Sloppy Dog Wash

  I always take Shorty to Sloppy Dog Wash for a do it yourself bath.
  The staff is always helpful and the price is right ($20).

• Laura
  May 19, 2021
  Dog Cut by Groomer during Deshedding Treatment

  My dog was over brushed to point of bruising, cutting, and scabbing from de-shedding wash service at Sloppy Dog Wash on South Peoria. I brought my dog in for grooming around noon on Sunday, May 9th, 2021 for the first time to this facility on South Peoria. The shift manager, Michelle, sold me on the deshedding package to assist my dog in transitioning with the spring season. When I picked up my dog later that afternoon, she wasn't acting normal and unfortunately the damage was not immediate evident through her thick fur. When we returned home, she spent the rest of the day mostly hiding under my bed. The next day she also spent hiding and did not want to eat her food. This behavior continued through Tuesday night when I tried to pet her along her back and she yelped really loud as if in serious pain.

  I took her to our regular vet, and they confirmed the touch sensitivity, when she tried to touch my dog along her back, she yelped very loudly again in serious pain. My vet prescribed a pain medication and anti-inflammatory to treat the sensitive area.

  Two days later, after she had time to heal and allowed me to pet her again, upon closer inspection I could really see the dried blood and scabbing from the cuts she received by the groomer using a furminator brush on my dog. I immediately set another appointment with my vet to inspect the wounds. Our vet prescribed additional medication, an antibiotic, to help the wounds heal and prevent infection.

  I left the veterinary office and went straight to this facility on South Peoria to show them what had been done to my dog and ensure this did not happen again. When I arrived and asked to speak to a manager, Michelle, who said she was the shift manager, asked what happened and when I explained the situation, she confirmed it must have been Elizabeth who groomed my dog on Sunday.

  During our conversation, Michelle said 'yeah I can see the scabs and it looks like dried blood' and that the trauma may have occurred due to the 'sharp teeth on the furminator brush'. Another young male groomer who had been listening to the conversation agreed and said, 'yeah you have to be really careful with the furminator, I cut myself on it all the time'. Michelle offered to call her manager, Cheryl and disappeared into the backroom to take the call.

  I asked for a direct phone number or email to the facility manager but Michelle refused and said she could only take my information but was not sure when Cheryl would be able to call me. When I pressed again for direct contact information, she said she could only offer this general email 'contact@sloppydogwash.com' but that Cheryl would receive that email directly.

  Not only did I pay $78, including tip for the service, but I have also now paid $220.18 to the vet for examination and medications. The manager and owners have yet to respond to my email regarding the trauma my dog has endured. I emailed again several days later including additional photos of the healing including additional hair loss down to her skin.

  Their lack of response indicates to me that they have little interest or concern in the welfare of their customer's pets and it's no wonder their employees lack the proper training to conduct the services they offer without causing harm.

  I have reported this incident to the Better Business Bureau in hopes my complaint will be taken seriously and no one else's pet will be harmed. If a resolution is not able to be made with them I will be taking this issue to small claims court.

We haven‘t received any photos of Sloppy Dog Wash yet.

Want to feature your creature? Upload a photo of your pet at Sloppy Dog Wash! You can also share by using the hashtag #bringfido on Facebook, Twitter or Instagram.