Dog Bar - Miami's Original Pet Boutique

Or call (305) 532-5654 or email customerservice@dogbar.com for more information.

• David
  Dec 29, 2020
  Beware! SLIMY business practices.

  Beware! SLIMY business practices.
  We have been going to Dog Bar for about a year now since we moved to the area from NY. It is conveniently located, and we prefer to work with local businesses whenever possible. We have even chosen to have them order the dog food for our dog at a premium, which they don’t carry in 22lb bags, to give them the business instead of ordering from Amazon. Every now and then, we have had issues with random price changes on grooming services ($10-30) that are communicated at pickup, even after confirming the price before booking the appointment and at the time of drop off. We attributed this behavior to bad management and typically referencing our purchase history would solve the problem. However, today, the owner and staff lost their marbles. Historically we have paid $120 for a full grooming, and today, upon pickup, we were told with no explanation whatsoever that the new price was $200 for the same exact service we have been purchasing ~monthly for over 12 months. The employee response after trying to make up reasons for the cost increase was “that's what the groomer said so, so that’s it”. In the middle of the ‘argument’ he picks up the phone and proceeds to have a 15-minute discussion with a customer on all the available sizes and colors of a leather leash – completely disrespectful of the situation and of my time as a visibly unhappy customer. I eventually got tired of waiting for him to list all the available leash colors and signaled to him to charge me for the $200 (no tip this time, we usually tip 20%+) and screamed on my way out that he should let the owner know that they lost a customer! A few minutes later we get a call from the owner, who starts the conversation with a lengthy monologue which ends with him accusing us of not paying for the service and storming out of his store (he was not there obviously). After me losing my and making it clear that we did pay for the service, he apologized and told us that his groomers are contractors, that our dog took 2+hrs of grooming by the groomer, and that for him to make a living he takes the grooming price and doubles it and that our dog is the largest dog in the world … blah blah blah – mind you in NY we pay $160 for a boutique grooming place in the heart of Chelsea. Unbeknownst to him, his groomer was 2 hours late to work and was not there when we dropped off our dog, naturally the groomer called us when he placed our dog on the table for grooming to request clarifications and then proceeded to call us 37 minutes later for pick up – as a result, my dog has patches of fur all over his paws and belly. To boot, the owner (Steve/Stephen) decides that a $25 credit towards future purchases was the appropriate remediation after the bad customer service, slimy busines practices and false accusations. What a joke! TAKE YOUR $$ ESLEWHERE.

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