dioji

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• Melissa
  Mar 13, 2024
  Save yourself the headache

  This is a hard review to write because it is mixed AND I think it is location specific to Agoura and not the company as a whole because we have a VERY different experience at the Oxnard location (which I would give 5 stars). Our dog loves coming here and gets so excited to come here when we are telling him we are coming. He loves the pool and loves to play with other dogs. But, after being here a year I complained about a very rude staff member and shortly afterwards, we started getting notices that he plays too hard or has behavioral issues. When asked to explain the issues so we can correct them, the staff has never been able to describe to us what his behavior is, other than he has a high play drive. I asked to see video footage, they said they don’t have camera in the play yard (which is actually a concern now that I know). The Oxnard location never has a problem with him. We started noticing that when we got these notifications that it was the same person bringing up that there are issues. we have had him around many other dogs and NEVER witnessed anything aggressive or bad about the way he interacted with other dogs.

  We decided to use Oxnard as much as we could because we were worried about him being expelled. We liked Oxnard better anyways because the facility is MUCH cleaner, the staff was much nicer, they are soooo much better at sending updates and report cards, and they miraculously never had any concern with our dog like Agoura has. Even when we asked Oxnard specifically about any concerns, they have none. The problem is that Agoura is closer and on the way to the airport. We needed to take a trip for the weekend and could not get to the Oxnard location and then to the airport in time so we had to choose Agoura. I told my husband I was worried about keeping him there on the overnight because I felt like he was going to get kicked out. Sure enough, the third day I got a call from them telling me he was no longer welcome there. I am bummed because he loves it. I was told by my dog walker/trainer that he has several other clients who voiced the same concern with their experience before they were terminated from being able to come. He felt it was a blessing in disguise that we needed to change. My advice to everyone is go to Oxnard, better everything! But if Oxnard is too far, avoid it all together!

• Jessie
  Sep 7, 2023
  Great place for dog boarding

  Our pup loves it here! The doggy swimming pool is hands down his favorite thing to do here.

  It’s a great place and our pup always comes home happier than his usual self.

  Thank you to the staff and Dioji family for taking care of our dog. We absolutely would recommend this place.

• Shaleena
  Aug 18, 2021
  Do not trust them with your pet!

  Dioji K-9 Resort & Athletic Club was recommended by a family member and had pretty good reviews on Yelp when my husband and I were researching where to board our 1-year-old golden retriever during our vacation. Our dog Nova spent a few hours there for an evaluation day before being boarded and seemed like she enjoyed her time at Dioji based on the employees' feedback. We genuinely trusted them with our fur baby and spent a lot of money believing they would take the best care of our dog. Our dog was under their care for eight days, and we initially felt she would be in good hands. We received a couple of updates throughout our vacation that Nova was doing well there, and there were no mentions of any injuries.

  When we picked her up upon returning from vacation, one of the employees who had bathed her notified us of a "hot spot" under her chin/neck area. It was extremely raw, inflamed, and looked very painful. The employee told us that it could happen to dogs when they are out in the heat for too long. I immediately thought, well then, why are the dogs outside in the extreme heat for so long? When we got home, we noticed that our dog had other injuries the Dioji employees failed to disclose. Her right paw was bloody, and there was a deep cut on her paw pad. She had several superficial scratches and abrasions all over her stomach.
  Additionally, she had excessive mucus in her eyes, a runny nose, swollen/red lips, a cough, and was abnormally lethargic. It was devastating to see our dog like this when we picked her up from Dioji. We ended up taking her to an emergency pet clinic that same night/early morning the next day, and the vet confirmed she had an upper respiratory infection, trauma, and abrasions on her paw, stomach, and a cut on her eye. The emergency vet prescribed a steroid and antibiotic and directed us to take her to our primary vet as soon as possible for a follow-up appointment. Our primary vet confirmed what the emergency vet had diagnosed and said that our dog also had a double eye infection and an ear infection and noticed trauma and inflammation to her vulva. The primary vet prescribed an additional five medications (ointment, anti-inflammatory medications, a more potent oral antibiotic, and eye and ear antibiotic drops). After spending about $600 at Dioji, we were devastated that this was happening to our dog when we thought she would be taken care of while we were away. We were also not expecting to pay another $600+ in vet bills after boarding her. Not only has this experience been frustrating and stressful, to say the least, but we are also now fearful and traumatized of ever boarding our dog again. We tried calling several times a day to try and get a hold of a Dioji employee to discuss what had happened to our dog, but no one ever seems to answer the phone there. After many failed attempts, we finally spoke with an employee (named Shelby) about the situation, which she relayed to the general manager. We also sent emails with pictures of our dog's injuries. All they could offer us was a free daycare day to compensate us for what happened. Not sure why they would think we would ever leave our dog under their care again after what happened the first time. We tried to give them the opportunity to make this situation a little better, but they chose to handle it poorly/not at all. Dioji was completely negligent and failed to protect and care for our dog while she was under their care, and now we are left with an injured dog, who is now distraught and in a cone, and several hefty vet bills.

  Clearly, this place does not have enough staff and has too many dogs under their care for them to handle. We hope whoever considers leaving their pet(s) with Dioji to think twice and reconsider trusting them with their fur babies. Pets deserve to be loved and cared for, especially while their owners are away. It is unacceptable that our dog was neglected and not taken care of while staying with Dioji.

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