Aer Lingus

Or call (800) 474-7424 for more information. You can use BringFido to find a pet friendly place to stay at your destination.

Passengers who plan on traveling with pets should contact Aer Lingus before making a reservation. Call the Aer Lingus Customer Service Team directly at (800) 474-7424 to make arrangements.

Aer Lingus does not accept pets in the cabin on any of their flights. Instead, pets can be checked as cargo with a freight forwarder like Pet Air UK.

For pets being transported as cargo from North America, carriers should have dimensions 27" x 20" x 19" (68 x 50 x 48 cm). Before making your reservation, call (800) 474-7424 to find further information about Aer Lingus carrier guidelines and specific freight forwarders who can help with handling your pet's travel plans.

Unfortunately, Aer Lingus does not accept the following breeds of dogs and cats: Akita American, Pit Bull, American Staffordshire Terrier, Argentino, Fila Brazillero, Mastiff, Pit Bull Terrier, Tosa, Rottweiler, all Bulldogs, Pugs, Boxers, and Persian/Exotic Cats.

• Valeria
  Jan 25, 2024
  Horrible airline with terrible customer service and that is NOT pet friendly

  Awful experience with Aer Lingus, I echo another reviewer who tried booking her pet through this airline. If you have a pet (cat or dog), DO NOT TRAVEL WITH AER LINGUS. Aer Lingus is NOT pet friendly.

  They claim to take pets only through cargo and also told me to book my ticket first and then book the pet later. My flight was for October, and when I called to book my pet, it took DAYS to hear back, at which point my 24 hour free cancellation window expired.

  When I finally heard back, they told me pet cargo is NOT done on the same plane as Aer Lingus and handled by a completely separate company, and told me the earliest they could take my cat was for November (a whole month later!) and NOT on the same flight I had booked. They also said my cat would have to fly out from Frankfurt when I was flying out of Berlin, and the price they quoted me was well over €1500. The pet will NOT be flying on the same plane as you, this is a lie and something they do NOT clarify on their website. Insane! I was so disgusted at this suggestion, to not only abandon my cat but take him to a whole separate city (or I could pay an extra €1000 for the cargo company to come pick him up, LOL) than where I was flying, I even told the guy on the phone "Listen to yourself and the stupidity you are recommending me, would YOU do that to your pet?"

  When I called Aer Lingus to complain, they refused to refund my ticket and said it wasn't their responsibility because they personally do not do pet cargo. Absolutely disgusting customer service, I escalated the call and spoke to multiple people and every single one of them was awful and unhelpful.

  Aer Lingus absolutely ruined my entire trip because they dropped this bomb on me less than a week before my trip. After Dublin I was supposed to return to Canada and had another flight to Toronto from Dublin, and had to also cancel that, losing another €800 itienary and the associated pet and bagagge fees. I was left scrambling for a last-minute solution that cost me €1600 with Lufthansa. I have been a frequent traveller for over a decade and this was by far my most horrible travelling experience in my entire life.

  I will never give Aer Lingus a cent and I am writing this review in hopes that anyone is considering ever using them for pet transportation finds this report, and does not go through the same experience I did. DO NOT USE AER LINGUS TO TRAVEL WITH ANIMALS.

• Ann
  Jan 4, 2018
  Aer Lingus from Ireland to the US

  Absolutley the worst experience and we have not even gotten on the plane!
  From Orlando it was fine, policies well communicated, people able to be reached, airline personnel knew the rules.
  Complete opposite going back from Ireland to US. Reservations personnel gave different answer each time we called- 5 times, no on could reach cargo, told different information each time we called. Was actually told to contact Petdesk in Orlando by customer service. Flying in six days and we have no idea where to bring our pet to check him in, what paperwork we need, what we will be required for him in his crate and on his crate. Complete ignorance and indifference.

• Kim
  More than a year ago
  Great travel

  I have taken my aging chihuahua twice from JFK to Dublin with Pet Express, using Aer Lingus and Listenhall Pet hospital. My dog did very well indeed with their coordinated care. If you plan to do this regularly, then it may help to get an Eu Pet Passport for him or her. It will require a repeat rabies vaccination given by the Eu veterinarian who issues the passport but the worming can be documented by a. US veterinarian within 5 days of Travel. It is very expensive though going from the US to Ireland about 1500 dollars plus 250 dollars. Listenhall fees. I think there are cheaper ways for the pet with an Eu passport. Such as flying to a country like France Italy, Switzerland on an airline that allows pets in cabin. However you have to get from that country to Ireland which means the pet has to be in cargo. Overall the passenger fees will be much more. I prefer the pet express route US to Dublin and cargo aer lingus Dublin to JFK. The staff are wonderful!!!!!

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