US Airways Reservations
United States: 800-428-4322
International: see website
United States: 800-428-4322
International: see website
US Airways Pet Policy
Carry-On Pet Policy:
US Airways permits passengers to bring one small domestic dog, cat or bird in the cabin on most flights for a $100 fee (each way). Carry-on pets are not allowed on transatlantic flights or flights to/from Barbados and Hawaii. Only dogs and cats are allowed to/from Mexico and Costa Rica. Call the airline directly at 1-800-428-4322 for additional requirements for international travel. Pets must be at least eight weeks old and be small enough to fit comfortably in a carrier under the seat in front of you. Passengers traveling with pets must check in at the airline ticket counter. Curbside or self-service check-in is not available. Please allow extra time for the check-in process when traveling with your pet.Checked Bagage/Cargo Policy:
US Airways' hub cities of Phoenix and Las Vegas have extreme temperatures that regularly exceed 100 degrees Fahrenheit. For the safety of your pet, US Airways does not accept any animals in its cargo compartments. One exception is that the airline will accept dog, cats and birds as checked baggage on nonstop US Airways Shuttle flights between/among Boston (BOS), Washington D.C. (DCA) and New York (LGA). Connections are not permitted. The customer must travel on the same flight as their pet. Customers should contact US Airways in advance to arrange for pets to travel as checked baggage on US Airways shuttle flights.Carrier Guidelines:
For pets traveling in the cabin, pet carriers may be either hard- or soft-sided and must be leak-proof and escape-proof. Carriers must be ventilated on at least two sides and must not allow any part of your pet to protrude outside of the container. Carriers must provide room for your pet to stand up and turn around. Dimensions of hard-sided carriers may not exceed 17" long x 16" wide x 8" tall; soft-sided carriers should not exceed 17" long X 16" wide X 10" tall. On US Airways Express flights, pet carriers must not be more than 15" long x 17" wide x 8" tall on CRJ aircraft, more than 16" long x 17" wide x 8" tall on DH3 aircraft or more than 15" long x 14" wide x 8" tall on BH1 aircraft. Contact US Airways directly for carrier requirements for pets traveling as checked baggage on US Airways Shuttle flights.Pet Reservations:
The number of pets that may be carried in each cabin is limited. Therefore, it is important that you contact US Airways as soon as possible after confirming your travel plans to reserve tickets for yourself and your pet. In order for your pet to travel with you, you must make your reservations on flights with cabin pet space available. Call 800-428-4322, and let the agent know that you are traveling with your pet.
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#
Average Rating:
The US Airways is rated # among airlines
based on 34 guest reviews.
Review
Thank you
Jennifer
in Vancouver,WA
My daughter is moving cross country to transfer to Portland State. She has 2 cats. I was afraid she was going to have to leave one behind to be shipped later. I spoke with Clyde at US Airways who told me the specifications for shipping the cats in passenger country. The cats meet the specifications and we get to bring both back. Thank you so much! Clyde was most helpful and very kind. I appreciate the help!
X-MAS IN PHOENIX 2010
DL STACY
in LAKE VILLA. IL
We flew out of Milwaukee with our 2 Boston Terriers. Everyone was very polite. We bought our round trip tickets at MKE. Had no problems coming home. Both Girls flew 1st Class on the way home. Can not sit to gether in 1st Class but who cares. Coach was ok too. Less leg room for the humans with pets. That was not fun or fair that you pay $$$$ to have your leg room taken away. But overall it was nice to have them with. Thank you US Airways for making our flight coming and going a fun memory.
moving back home
toni wood
in savannah ga
my husband and i were moving back home to az from savannah ga with us we had our 1 year old and our two dogs (yorki and rat terrier ) us airways were soo helpful in telling us what we needed and made sure we were able to take them with us would use us airways again if ever need to fly with pets again. ps this was firt time flying with pets so with there help it went very smoothly thx for all the help us airways
Moving across country
Leslie
in Chesapeake VA
When moving across country, I had our dogs flown via US Air. These folks went out of their way to pull the dogs into their air conditioned staff lounge to get them out of the summer heat and put them back on at the last possible minute. Thank you to such caring employees for looking after them! We can never thank you enough!
Moving across country
Leslie
in Chesapeake VA
When moving across country, I had our dogs flown via US Air. These folks went out of their way to pull the dogs into their air conditioned staff lounge to get them out of the summer heat and put them back on at the last possible minute. Thank you to such caring employees for looking after them! We can never thank you enough!
on the go
Linda
in Phoeniz
I have been traveling with my Yorkshire Terrier for 12 years, and have never had a problem. I just booked round trip tickets for both of us, and the ladies could not have been any nicer..thank you US Airways!!
Terrific
Christina
in Silver Spring, MD
Reserved a spot for a puppy travelling to the Bahamas! The agent was fabulous and very helpful!
Tiny Dog
Diamond
in Hawaii
I called to book reservations for my itty-bitty dog and the representatives were great in helping me find an available flight.
More than one pet...
Tom
in Pittsburgh, PA
We have been flying our pet for years with USAirways and it has always been great... But when we got our second... trouble started... Don't book yourself in the exit row... They will kick you out with a pet, and off if the flight is full... Also, they will go ahead and book two pets in First over the phone, but when you get on the plane, it is hit or miss if they will let you have two pets in First... The reservation system needs fixed to track this requirement... Also, if someone else has already brought the pets on the plane and you are late, you might not be allowed to board... again, the reservation system can book more pets than the allowed requirement... don't get into an argument... it's the captains plane and if he is friends with the flight attendant, she'll go ask him to have you removed... almost happened to me... i ended up back in coach, with the pooch, after paying for a first class ticket... The holidays are always pet busy times....
Last minute reservation
Ann
in Vermont
I planned on leaving my dog in a kennel, but decided at the last minute (2 days before departure) that I wanted to bring her along. Not only did I get through to a real person within seconds of calling the US Airways 800 number, but she was extremely professional, efficient, and friendly. All in all the interaction took less than 3 minutes, and it was entirely pleasurable. Kudos to US Airways for excellent service! I only wish it was less expensive than $100 each way.
easy!
Russ
in Calgary
I just booked myself and my dog from Calgary, to Guadalajara back to Phoenix and then over to Palm springs. The agent was GREAT! He made it easy, and had everything in order - including seperate confimration number for the dog!
Allergies
Erica
in Tucson
If you are allergic to animals, get an airline that does NOT allow pets in the cabin! They have a paid ticket, too!!
Aircraft designations
Scott
in Harrisburg
It doesn't help the average flyer much when USAirways refers to a "DH3" aircraft for enhanced baggage size restrictions while USAirs flight reservation system designates the aircraft as a "Dash-8".
How is the average flyer supposed to know that a DeHavilland Dash-8-300 is the same aircraft as a DH3? The only reason I found out is that I did some extra digging because US Airways phone reps were clueless.
Be consistent US Air!
Rude
Tiffany
in Harrisburg Or
I called to make a reservation for my pet the people were so rude and were not willing to try and work with me. I was so frustrated by the conversation with the representative I ended up changing my ticket with a different airline that was more pet friendly
Crazy arguement - allergies
Kevin
in Cherry Hill, J
Wake up some of you. You may find it hard to believe, but dogs are a little different than kids. Dogs are part of your family, kids are your family. saying that you want US Airways to not allow kids is moronic. Those that are unsympathetic to those with pet allergies are just aelfish dog owners. A plane cabin is no place for a dog or a cat. They belong in the belly of a plane. And yes I am the owner of 2 dogs, they have their place in our family, nor would I impose them on anyone in confined quarters.
why!?!?
Alexis
in Phoenix
I have just called the Pet Reservation service line 11 times in a row, each time only allowing me to speak for a few seconds before the call is dropped. I leave in the morning and have no one to help me.
UPDATED NEEDED
Kasey
in Syracuse NY
I waited on the phone for a hour with the airport for some guy to answer and tell me they can't help me over the phone. I told him that the US AIRWAYS said to call and make a reservation for pets. He answered again "We can't help you over the phone" he was very frustrating and of no help! I asked him what steps I needed to take to insure that my pet would be able to fly. He shortly replied just come in, I asked him When, how far in advance, who do I need to speak to. He was the biggest asshole I've encountered in a long time.
New Fee & Res Policies
Tom
in Philadelphia
Reservations made after 11/11 the fee is $125. Also the number of pets is the cabin is determined on the day of the flight - in other words, if a number of pets have checked in on the day of the flight and the max number is met and you come along to check in (with your paid ticket) they can deny your pet! Last 2 time I have flown with our pet out of Phila the ticketing gave me such a hard time about my approved carrier. Bottom line... USAIR is not really pet friendly.
to all those with allergies
Caroline
in Durham, NC
All those people who complain about pets flying in a cabin with their owners. I hate small kids, I hate when they cry on a plane, or run around, or scream, or throw food around, or stink their dipers. Does that mean that they are going to be banned from flying?? Take a pill and stop bitching.
No Reservations
Elaine
in New York
Though it states on this site that you should call USairways to reserve a ticket for your pet, this is no longer the case. I have flown USairways with my 7 pound dog many times and you always reserved a place. Now, you must go to the airport and hope too many people aren't also planning to take pets. I asked the US Airways agent last night what do I do if too many dogs were already booked and he suggested I leave the dog and if I couldn't just not take the flight. The other suggestion was that I buy another seat for the pet. I reminded the agent that it was against his company's policy for the animal to be on the seat. I've taken my pet on United and Continental this past month. They do allow reservations so there is no guesswork on whether you will be able to take a flight. I like USAirways and always found them great int he past. Wish they still allowed for reservations for pets.
Mrs.
Carol
in Orlando
I will never fly on USAIRWAYS AGAIN! Eventhough my dog was in an approved size carrier, and I had my health certificate from my vet, along with my entry permit from the Bermuda government to bring my dog back into Bermuda (where my dog was born), my husband and I were told we would not be allowed to fly with our dog. We were treated horribly by these agents who didn't even bother to look at any of my paperwork. After all the fiasco, we walked down to the Delta counter and got tickets to fly to Bermuda WITH THE DOG IN THE CABIN, the very next day! But, they cost us over an additional $200 each!
Please, please, if you are trying to fly from Orlando with a pet, DON'T FLY ON USAIRWAYS!
Scared to Death
Sheila
in Burlington, NJ
Have been reading through these mixed reviews and now I'm scared to death about my up coming flight. Well it's really the return flight I'm worried about...I already have a reservation made to return home from Fl. with 2 under 3lb. pups and the rep on the phone told me that given they are sooo small and 8wks they can be placed in the same carrier (which I had to order special to meet size guidelines). Now reading all of these different stories I'm not sure if I should believe her or if I should get the second carrier just in case so my son could board with the 2nd pup. You should see just how small a 15x10x8 really is...can anyone give me any advise? e-mail please superbratx711@hotmail.com thank-you
My Experience with US Airways!
Jennifer
in Charlotte
I have written about my latest experience on my blog http://myawesomemaltese.blogspot.com/2011/03/traveling-on-us-airways-with-pet.html If I could give them zero bones I would!
My Experience with US Airways
Jennifer
in Charlotte
I have written about my US Airways experience on my blog. http://myawesomemaltese.blogspot.com/2011/03/traveling-on-us-airways-with-pet.html If there was a zero bone I would have checked that one!
Ms
Lynn
in Moore
It is pretty miserable for those of us who are allergic to dogs and cats. Miserable flight and several days afterward to recover from the allergic reaction.
Disgusting attitudes
Anne
in Pittsburgh PA
Flew out of Pits., bad winter weather. Old man in front of me had to catch domestic flight to connect w/ Internat'l flight - ticket people talked to him horribly - was appalled at their indifference to his plight. I got to counter, agents were agitated, nasty, chunky black female supvsr, tried to say my pet carrier on wheels was a problem, told me I had to buy another carrier. My carrier is standard $100. wheeled model, designed/bought specifically to travel. I knew they were just being jerks. Supvsr. then told me to go to airport store & buy new carrier, made me wait, said she was calling them. Came back out from door - announced store was closed, however black female supvsr. said she would allow me to board this time, BUT they were entering info in computer to "tag" me for future flights. WHAT? I knew they were full of baloney-I was doing nothing wrong-my pet carrier was airline regulated. It was a power trip for supervisor-wagging her finger, telling me "notes" would be put in computer against my name - like I was a child. I boarded plane, shaking - knew entire verbage was sham. Meant to write to US Air to report lady, but forgot. All over a 2 lb dog & container - I have US Air credit card, usually ONLY fly US Air due to regular routes. HATE the way they make me feel - hate power trippers.
No baggage just 8 wk puppy
Shelley
in Charlotte, NC
US Airways sticks it to you whatever way they can. Was heading up to TN from Charlotte just to pick up mini dashund and no luggage at all, not even a purse and they want to charge $100 extra each way! Unbelievable. Would rather drive than pay them.
HORRIBLE
Kira
in San Francisco
I booked a redeye flight from SF to Philly with my dog (18lb boston terrier) using my award miles and when i got to the airport, the agent would not let my dog on the plane. i had already pre-paid for his ticket. she made me take him out and she weighed him and the carrier which and asked to see my papers (which were current). he fits into the medium sherpa carrier... (i also brought the large one with me in case the space below the seat was larger than what was on the website, that i could transfer him to that one inside the plane)... i have flown US airways twice before with my dog and never had a problem - then the supervisor came out and he said absolutely not, that i was a "cruel person" for putting him in the carrier since he thought he was too big - that i should put him in cargo instead. i said that it's much crueler to put an animal in cargo than to have it in the cabin by my side... so ridiculous. mind you, this was the LAST FLIGHT of the night (was after 10pm) and they made me miss my flight... they put me on a 6am flight out (without my dog), which ended up costing me about $500 extra to board him for my trip...
US Airways was NOT flexible at all - people travel with their pets everyday, why they targeted me, on the last flight of the night is beyond me... the flight was not even sold out! They obviously have some customer service issues and aren't training their people right... I WILL NEVER FLY WITH THEM AGAIN.
UNHAPPY
Shorty
in Arizona
I AM FLYING HOME FOR CHRISTMAS WITH MY 5LB CHI!! THEY ARE CHARGING ME $100 EACH WAY JUST TO BRING HER WITH ME!!!!! UNBELIEVABLE!!!!! MONEY HUNGRY!! JUST ANOTHER WAY TO ROB PEOPLE!! I WILL NEVER FLY WITH US AIRWAYS AGAIN!!!!
POOR SERVICE
BRADY
in BOISE ID
UNTIED AIRLINES ALLOWED ME TO BRING MY 2 YEAR OLD CHI FOR FREE BOTH WAYS. NO FEE, NO EXTRA CHARGES.. ILL FLY UNITED FROM NOW ON.
JUST ANOTHER MAJOR COMPANY LOOKING FOR MORE PROFIT.
Mrs
Julie
in Gainesville, FL
I would be happy to comply with the size requirements of the pet carrier. However, I have been searching for weeks for one that meets these specs. None are eight inches high or 15 inches long. Few animals could stand comfortably in this small space providedI must decide. Is this inconvenience and discomfort to an animal worth i$100? Or should I drive again?
NEED ADVICE ASAP
Carol
in Reading PA
I have the Sherpa Original "Med" carrier. Dimensions are 18"L, 10.5"H, 11"D. Does my toy poodle need to completely be able to sit up and completely turn around in the carrier for it to be accepted. Flying from Phila to Ft Myers FL. Please email me directly cjl5270@aol.com
Worst Experience!!!!
Michele
in Charlottesville
I had flown with my 13 pound Westie many times, from a few different airports, two different airlines and both cross country and shorter flights. when I checked in at 6am in Charlottesville, Va they would absolutely not let my dog on. Sae case, dog has not gained weight and is almost 6 years old, so she hasn't grown recently. Am wriing customer service, but it really was an inexplainable MESS!!!!!
WHAT THE HECK?@#?@
Jonathan
in Mountain View, CA
I am a big guy, and we were going to bring our two toy poodles on a flight to Kansas City, so I bought tickets in first class. Apparently USAir has a policy (not published -anywhere-) that they only allow one pet -total- in first class, and two -total- in coach. So the rep suggested I pick one, in the most crass way possible. I am so offended that I am looking for different arrangements.
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