Do not recommend

Highly unprofessional. I had made plans to send two dogs to training with [owner] back in November. He had to switch the original drop off date due to another dog he had boarded which was okay. I then had to reschedule because my dog had a small injury. I dropped off both of my dogs on November 26th. I would like to point out that I have been just as accommodating to him as he had been to us. On November 27th [owner] sent me a text message stating "If any issues cause them to go home, you do not lose your money, we will switch to visits until they are ready". He called me stating that one of the dogs was struggling with anxiety and he thought she would do better with home visits. I was fine with picking her up due to the fact that she was not really in need of training, I only sent her to keep our other dog company. On December 1st I lost my longtime partner. I reached out to [owner] asking if we could reschedule our second dogs training so that I could have her with me during a time of grieving. He said that was fine and that we would switch to home visits or reboard when the weather broke. I reached out to him today because the weather is mild and will be for the next week. He stated he no longer could honor his previous texts and it would be an additional $500/week in order to reboard. I then mentioned the home visits and asked if he would still be able to honor them if I moved (locally) he told me a home visit means I bring them to him. By definition that's not what a home visit is. When I mentioned that I did not like the tone of the conversation he threatened me with legal action if I left a review with my experience. I suggest that he read up on the consumer review fairness act that was passed in 2016. The Consumer Review Fairness Act of 2016 is a federal consumer protection statute banning the use of gag clauses in non-negotiable consumer form contracts. Be leary of businesses that hide their reviews.

Mar. 21, 2023