Terrible experience. BEWARE!

Beware of this Red Roof Inn. We arrived at 11:30 pm and was given a key to our room. After going to 7 rooms, we finally, at 2:00 pm, found a room that appeared to be cleaned. In the others, the beds were made up but no attempt to clean toilets, bedspreads, etc. Filthy toilets and I won't go into details. A girl was smoking outside the room next door to the room we were initially given and a guy was smoking outside the next room down from that. They were talking. She had a kitten with her and I stopped to comment. We chatted for a moment. I also noticed 18 wheelers with motors running in the parking lot, staying for about 20 minutes and then leaving.

The next morning, I put it all together and realized that they were not coming to spend the night. I was standing outside at 2:00 pm, waiting for a room, talking to a prostitute and her pimp, and didn't even realize it. I called all around and everything was booked except for hotels that were upwards of $250 a night plus $50-$75 extra per night per pet. We had two chihuahuas with us and were staying 5 days. I even called BringFido and she checked everywhere. I was in tears at the front desk the next morning. The woman, "Lady" asked what she could do to help the situation. She was very nice and said she hated to see me so upset and to compensate for the experience, she would comp the entire stay and could extend our stay or check out late whatever day we chose to leave.

We were in a cleaner room, upstairs in a safer room near the office, and settled in, so I agreed. She said when we came to check out, the entire amount would be put back on my credit card. The morning we left, she was not at the desk but had been every other morning. The man said that he was the manager/co-owner of the franchise, and he would give me one night free. I said that was not what "Lady" had said. I asked him to call her. At first he refused, but then he called her. He said she had agreed to two nights comped. Then he agreed to comp 3 nights. I said I would go to Red Roof Inn headquarters and report them because they had gone back on their word. My husband went in and negotiated 3 nights comped. Altogether, it was a horrible experience that I wouldn't wish on anyone. BEWARE!

Oct. 06, 2021