Great customer service

This was our first time using the BringFido App. Overall we enjoyed our stay at the Lakewood, Colorado Sheraton. However there were a few hiccups. First we reserved a king size room, only to find out on arrival they only had queens left. So we thought not that big of deal ”right”, the receptionist assured us, the rooms were the same other than the beds. We found our room was clean, great view of surrounding mountains. But that being said once we set our luggage down, we noticed there was no refrigerator or microwave. We made the front desk aware, next thing you know we have a knock on our door; you got it, a refrigerator. It was really so nice, seeing how fast staff took care of our problem. We never received the microwave, but that ended up not being, that big of deal. The Sheraton’s location was fantastic, with easy freeway access. It was close to several restaurants, that made it nice since there restaurant was closed still, due to COVID-19.

Jun. 21, 2021