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Brower Kennel & Grooming

We offer cage-free boarding, daycare and grooming. Your dogs get to run in big yards and have roomy spaces to sleep at night and eat. Visit Website

Or call (239) 543-5427 or email info@browerkennel.com for more information.

Reviews

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  • Michelle
    Jul 10, 2024
    Heartbreaking loss on their watch!

    One bone for "Not Good" seems inadequate in my case,"Horrific" is more accurate. Please STOP and read my tragic, avoidable and heartbreaking story...
    I contacted Brower Kennel and Grooming in North Ft Myers, FL in regards to boarding my dogs while I was away. I informed them that I had one dog with diabetes and he would need twice daily insulin shots. I was advised that they were capable and qualified to administer the insulin at a $5 per day extra charge. As such, on the fateful morning of Wed, June 26th 2024, I dropped my dogs at this facility with treats and food (even cooked beef and chicken, just in case) along with very specific typed instructions, emergency vet information, local contacts, feeding and insulin administration instructions. I provided the Vetsulin and needles to be used. I left town that afternoon and as a worried pet owner called that evening to check on my babies. I was told all was "great". I called again on Thur afternoon and on Fri morning. On Sat evening I boarded a cruise ship. On Sun afternoon I received a message to call them as soon as I could. Immediately upon receiving the message I phoned them at which time they informed me that my little Teddy was "gone". Gone? What could they mean? They told me he had died that morning, not 4 days after dropping them off. They then told me he did not eat well on Fri evening or Sat morning. On Sat night he seemed unwell, Sun morning he was "still wobbly". He died Sunday morning. I disembarked the ship and flew home to retrieve my boys, one from a freezer. Not the happy, healthy boys I delivered to them. Apparently, they did nothing to help my Teddy until it was too late. They did not take him to emergency when they noticed he was unwell. I signed an authorization allowing them to do so upon dropping them off, how can this have happened? I am completely broken and in shock. My vet gave both of my dogs a clean bill of health only days before. I believe this was a preventable tragedy and complete negligence on their part. Upon inquiring, I was informed their cameras are not accessible by customers and had been recorded over. Sadly, aside from their offer to pay for an autopsy, their rudeness since has added insult to injury... If only I could go back. Run away as fast as you can if you care about your pets!

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Brower Kennel & Grooming