Customer Service Options

Cancel Reservation

Please enter your Trip Number, Hotel Confirmation number, and email address below to view the details of an upcoming trip or cancel your reservation. For all other inquiries, please read our FAQs below or contact a customer service representative at or 877-411-FIDO. We're always happy to help you!

Frequently Asked Questions

Hotel Reservations

» How do I search for pet friendly hotels?
» How do I know if my dog is allowed at a particular hotel?
» What should I do if I need more information on a hotel?
» How do I make a hotel reservation?
» Can I cancel my hotel reservation?
» Do you charge service fees?
» What is the BringFido Pet Fee Guarantee?

Customer Reviews

» How do I submit a review of a pet friendly hotel, restaurant, or other attraction?
» Someone submitted an unfair review of my business. What can I do?

Reader Tips & Submissions

» I'm planning a dog event. How can I add it to the website?
» I know of another pet friendly hotel. Who should I tell?
» My favorite place to bring Fido isn't listed. How can I add it to the website?
» I know of a great restaurant that allows pets. How can I add it to the website?
» How can I add my pet friendly hotel to the website?

Dog Forum & Photos

» How do I start a new post in the dog forum?
» How do I reply to a post in the dog forum?
» I found an inappropriate post. Who should I tell?
» How can I post a photo of my dog on the website?
» I found an inappropriate photo. Who should I tell?

Gift Codes & Contests

» Where do I enter a gift code?
» I haven't gotten my "freebie" yet. When will I receive it?
» I entered a contest on BringFido. How do I found out if I won?

Other Questions

» Does BringFido sponsor charitable events?
» Do you have an affiliate program?
» Is hiring?
» How can I contact

Searching for pet friendly hotels on is easy. To start your search, enter your destination, travel dates, and number of travelers in the search box on the homepage and click 'Go'. Or, click on the 'pet friendly hotels' tab at the top of the page, and browse hotels by location using the map at the top of the page.

All hotels listed on are pet friendly, but they may charge an extra fee for your dog or impose restrictions that limit the number, size or type of dogs allowed. Be sure to read the pet policy on the hotel description page before booking a reservation to ensure that you'll be aware of any fees, and that your dog will be welcome when you arrive.

If you need more information on a particular hotel, please call them directly. In most cases, you can find the hotel's email address or phone number on their hotel description page.

Once you've found a hotel you'd like to stay at with Fido, reserving a room is easy. You can call 877-411-FIDO to book a room over the phone, enter the dates of your trip to search availability online, or click through to the hotel's website to complete a reservation with them directly.

Cancellation policies are determined by each hotel individually. In most cases, you can cancel a hotel room within 24 hours of check-in without a penalty, but a $25.00 fee will sometimes apply. Many hotels also charge a fee equal to a one-night stay if you cancel your room less than 24 hours before check-in. If you need to cancel your hotel room, please click through the cancellation link in your confirmation email, enter your Confirmation Number and email address at the top of this page, or contact our customer service team at 877-411-FIDO. We would be happy to assist you.

No. doesn't charge service fees on reservations or require you to pay a fee to research pet friendly hotels on our site. In most cases, we receive a small commission from the hotel when you book your room on Please support our site (and keep it free!) by booking your room on and letting our hotel partners know you found them on our site. Thanks!

Unlike other travel sites, BringFido stands by the accuracy of our pet policies by offering our customers a Pet Fee Guarantee. When booking a room on BringFido, you can trust that the pet fee information contained in your reservation confirmation is accurate. If you are asked to pay a higher fee upon arrival at your hotel, simply contact our team of pet travel experts, who will work on your behalf to resolve any discrepancies directly with the hotel staff. If you do incur a pet fee higher than the amount quoted on your reservation confirmation, BringFido will reimburse you for the increased fee amount up to USD $250.00. Some limitations may apply. See our Terms & Conditions for more details.

To submit a review of a pet friendly (or not-so-friendly) hotel, restaurant, or attraction you visited recently, simply search for the business you'd like to review at the top of our homepage. After you've located their listing, just click on the 'Submit a Review' link and fill out the form that's displayed. Thanks for taking the time to let fellow travelers with dogs know about your experience! posts all users reviews, good or bad. If you feel that a customer submitted an unfair review of your business, we recommend posting a rebuttal to the customer's review on your page explaining your side of the story. If you feel the reviewer has crossed the line, please email Posts that use profanity or are otherwise inappropriate will be considered for removal on a case-by-case basis.

If you know about or are organizing a dog event that isn't already on our site, you can email us about it at

Know of another hotel that allows pets? You can let us know about it by emailing

To add a great dog park, beach, or other attraction to, please email

To add a pet friendly restaurant to the website, please email

For information on adding your pet friendly hotel, motel, bed & breakfast, vacation rental, or other pet business on, please contact

To ask a question or start a new post in the dog forums, click on the topic your post is most relevant to, and then click on the "Post a New Topic" link at the bottom of the page.

To reply to a post in the dog forum, click on the "Post a Reply" link at the bottom of the page the post appears on.

If you've found an inappropriate post in the dog forums section, please send an email to We'll remove it from the website right away.

To post a photo of your dog on, please click here. You will also be required to enter a title, description, and location for the photo on the form.

If you've found an inappropriate picture in the dog photos section, please send an email to We'll remove it from the website right away.

Gift codes can be entered in the "payment section" when making a reservation online at Gift codes are not valid for telephone reservations.

Most of BringFido's freebie items are sent within 1-2 weeks after you complete the reservation (i.e. check out of the hotel). If it seems to be taking too long and you're afraid something might be wrong, please email with your name, confirmation number, mailing address, and the item you requested. If you requested a freebie item from one of our sponsors, please contact them directly.

All winners are notified via email or telephone at the conclusion of each contest, or at the end of the month for our monthly drawings. The end date of all contests is posted on the "contest rules" page. If the end date has passed and you'd like a list of the winner(s), please send an email with the title of the contest to Good luck!

Yes! sponsors hundreds of pet charities every year. If you are involved with a non-profit pet charity or event, please check out for more information.

Yes. affiliates receive $3.00 for each online reservation that's referred from their website. For more information on our affiliate program, please email or visit

Yes! is always looking for a few good "dog people" to join our team. We have positions available both remotely and at our call center in Greenville, South Carolina. Please check out our jobs page for more information. can be reached at PO Box 1489, Travelers Rest, SC 29690. We can also be contacted by email at, or by phone at 877-411-FIDO.

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