PetSuites Greenwood
Or call (317) 207-6370 or email jeffrey.hagle@nvanet.com for more information.
Reviews
- TateOct 13, 2024Terrible care of my pup
I paid $77 a night for my pup to stay in one of their "luxury suites" for the weekend. I am glad I opted for this option for the mere fact of being able to monitor him on a live webcam as if I wouldn't have, I wouldn't of been able to witness the neglect my dog faced in a facility that supposedly cares about the animals staying with them. My first experience was watching as he was first thrown in to the kennel and his toys were thrown over the top gate pelting him. Then throughout his stay, I regularly monitored his camera because I had already figured the treatment he was going to receive. On multiple occasions I had to contact the facility to tell them to clean his kennel as I monitored multiple examples of him being left in his own filth for hours on end. My dog can regularly hold his bladder and bowels for up to 8 hours at a time, and is very well potty trained. So the fact he had used the bathroom in his kennel multiple times tells me he was going very extended periods without bathroom breaks, if he was being let out to potty at all. Another "benefit" of this outrageously overpriced suite was a report to be given to me, to show his activities during his stay, I payed extra for him to get one on one time to play with a member of the staff as this was his first time in a facility like this. The report I received was vague at most. It showed a picture of him, looking terrified sitting in his kennel, with the description of "he was happy playful and friendly, and enjoyed his time with our staff". But not an ounce of proof was shown he was even given the opportunity to participate in these activities, and from my perspective checking his webcam every 15-20 minutes during my trip, he VERY rarely was let out of his kennel for an extremely short period of time (5-7 minutes). Though the staff was always friendly when I would contact them to provide him with basic care, it was clear from my view that either there was a major lack of effort on the staffs part, or the facility was so grossly understaffed that the employees were merely not able to keep up with the demand of the insane number of animals that it houses. Upon picking him up, and taking him home to inspect his condition, I found he reeked like urine, had feces imbedded in the bottom of his paws, he was dehydrated, and frankly seems traumatized from what he's experienced.
Now I would like to clarify, I cannot attest or speculate on the treatment of every animal in these facilities as of pet suites as a company . I do not expect my animal to receive any special treatment or attention per my viewpoint. But I feel for paying for an upgraded kennel at a very inflated price, he should receive very basic care at least, as any one of their clients should. I should not have to see him sit in his filth for hours on end, even after witnessing employees look into his room, with very clear signs there's a mess, and choose to ignore it, to only have it remedied after I have to contact the facility. I also believe in the case of this program, if I pay extra for him to get an added amenity as one on one play time, I should be shown proof that amenity was provided. I cannot say whether this service was actually provided or not, nor can I give incite on the duration or activity's performed if the service indeed was provided.
Finally I will state that while this review is based on my personal experience with this facility, I do not intend insinuate every animal who is taken care by this service/company is treated the same way. I write this review to merely share my experience and my thoughts on the care of my animal to bring transparency to any future potential customers. I'm sure like many others, I take the care of my animal very seriously, and my final opinion is, based on what I've experienced with petsuites in Greenwood during his stay, I cannot trust his care to them again in the future.
- CharlaAug 21, 2023My dog’s home away from home!
Luna loves going to PetSuites. she’s a doodle mix with lots of energy. we have done training, grooming & boarding and are so happy with the care she receives.
Traveler Photos
We dug up 2 pictures of dogs at PetSuites Greenwood.
Want to feature your creature? Upload a photo of your pet at PetSuites Greenwood! You can also share by using the hashtag #bringfido on Facebook, Twitter or Instagram.