Bark! Pet Resort

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• Terri
  Jul 19, 2022
  Didn't End So Well

  My dog stayed at Bark Pet Resort for a weekend trip and then later for two consecutive weeks, for a total stay of twenty days. We purchased our days as two 10-day packages.

  Initially, Bark Pet Resort seemed to provide everything we needed, so here are the pros and cons for the first 18 days of our stay:

  Pros:
  My dog could play during the day instead of being confined to a kennel. Cameras were available to view my dog in the indoor common areas. I was able to check my dog out on multiple occasions to spend time with her. Facebook posts provide occasional updates for BPR, and one time, I was able to see my dog online, which I found exciting and enjoyable. My dog seemed content to go back to the kennel and did not show any signs of anxiety or fear.

  Cons:
  My dog was rarely in the common areas indoors, and there is no camera in the outdoor play area for big dogs. The report card feature on the BPR portal never included any updates or notes about my dog. The online portal seems to be used only for billing.

  That's my initial review of BPR, and if my dog's stay had ended at 18 days, I would probably give BPR five stars. Unfortunately, the end of our experience made me lose confidence in BPR, and I do not currently feel I could kennel my dog at BPR without going to check on her every day.

  Here are the facts, and you can draw your own conclusions:

  When I picked my dog up mid-morning on Saturday, I was asked if anyone had called us (which they hadn't) and then was informed that my dog had started coughing two days prior and that she may have kennel cough. No other information was given. We were on vacation, already checked out of our rental, and limited on options since it was Saturday, so we loaded up and headed home.

  It was soon obvious that my dog had more than a cough, and I began looking at options for emergency veterinary care. When I finally got my dog into an Urgent Care vet, she was diagnosed with severe pneumonia in both lungs and immediately transferred to ICU at a veterinarian hospital.

  After spending four days in ICU with oxygen tubes stitched into her nose and IVs pushing fluids with antibiotics, my dog was able to transition to oral medications.

  When she came home, it was with multiple medications, severe activity restrictions, and 3AM medication administration, along with directions to routinely time her respiratory rate and take her to the emergency room at any change, as respiratory distress would still be life threatening.

  Thankfully, our sweet, beautiful girl has pulled through the trauma and stress, which our vet suggests might have been avoided had we been contacted when she first began coughing.

We haven‘t received any photos of Bark! Pet Resort yet.

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