Banfield Pet Hospital – Spring Valley10136 Two Notch Rd Ste 109C, Columbia, SC, US, 29229
Or call 803-462-1076 for more information.
Conveniently located inside Petsmart, Banfield Pet Hospital offers superior medical care for pets. At the present time, they're considered one of the leading pet hospitals in the United States with more than 700 locations nationwide. Visit Banfield today and your pet will be 'treated like family' by the veterinarian and entire staff.
More than one year ago.
O NOT GO TO BANFIELD PET HOSPITAL. Without being given advance notice, I was just told that they have a new policy to cancel appointments if you are 5 minutes late. Dang, I sat that long on Two Notch trying to turn left to get there. I've been a client there for 10 years. I asked to speak to the manager and there's not even one there today. No, I'm not rescheduling. I'm finding another vet. I spent 30 minutes on the phone in their parking lot trying to reach someone with corporate to see if I could get it resolved and get Joey in. Finally got a live person but their stupid phone system had transferred me to billing incorrectly. She transferred me to Customer Advocacy Team where I got a VM saying they were having a team meeting and it hung up. Didn't even give me the option to leave a message. While I was on hold in the parking lot for a total of 30 minutes, I sent an email to every place on Banfield's site I could send an email. Gave up and headed home. On way, finally got aholdof someone on the CAT. She was not allowed to confirm or deny the 5 minutes late policy and all she could do was forward my info to the hospital and the hospital area manager and I would hear back in 3 to 5 business days. So I told her I was not going back to Banfield (after 10 yrs) and wanted to cancel my Wellness Plan. More holding. Finally talked to them and dang if I don't have to pay for 2 more months even though I'm not going back there.