Phillips - Sokno Townhome Pet Policy

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Notes from the host

Phillips - Sokno Townhome

Try out East Tennessee in modern style with a stay in this spacious South Knoxville Townhome. Nestled within waking distance of the Tennessee river guests can comfortably accommodate their group for a fun trip to Knoxville! We encourage our guests to take advantage of the many breweries, coffee shops, and scenic walks that are right around the corner!

✔ Highly Walkable Location
✔ 3 Bedrooms
✔ Luxury Bathrooms
✔ Fully Equipped Kitchen
✔ Smart TV`s
✔ High-Speed Wi-Fi
✔ Washer/Dryer

Your group will enjoy high ceilings, large windows, and restful spaces. Ideal for medium-sized groups with enough space to relax and eat together.

✺ LIVING ROOM ✺
Relax on a comfy sofa and watch your favorite movie or show with friends or family. There is a 1/2 bathroom just off the Kitchen & Dining room area.

✔ Comfortable Sofa with Pillows
✔ 55` Smart TV
✔ Coffee table
✔ Air mattress

✺ KITCHEN & DINING ✺
The kitchen features custom cabinetry w/ Stainless steel appliances and offers plenty of working areas with spacious countertops. Gather your people and prepare some delicious homemade meals.

✔ Dining Seating for 6 + Island seating for 3
✔ Microwave
✔ Stove
✔ Oven
✔ Refrigerator/Freezer
✔ Dishwasher
✔ Keurig Coffee Maker
✔ Toaster
✔ Sink - Hot & Cold Water
✔ Glasses
✔ Silverware
✔ Pots & Pans
✔ Cooking Utensils

✺ GUEST BEDROOM #1 ✺
✔Queen-Size Bed with Pillows, Linens, and Sheets
✔ Closets with Hangers and Shelves
✔ Night Stand with a Reading Lamp

✺ GUEST BEDROOM #2 ✺
✔ Queen-sized Bed with Pillows, Linens, and Sheets
✔ Night Stand with a Reading Lamp
✔ Closets with Hangers and Shelves

✺ MASTER BEDROOM w/ Ensuite Bathroom ✺
✔ King-Size Bed with Oversized Headboard complete w/ Pillows, Linens, and Sheets
✔ Walk-in Closet with Hangers and Shelves
✔ Night Stand with a Reading Lamp
✔ Luxury Full Bathroom w/ Walk-in Marble shower
✔ Towels
✔ Hair Dryer
✔ Essential Toiletries

✔ 55` Smart TV
✔ Full Bathroom

Guests will have access to the entire property

Professional management is provided for this listing by the Halo Hospitality team

This neighborhood is in the urban development of South Knoxville surrounded by old and new homes. It is a quaint and peaceful area.

IMPORTANT NOTICE: Guests will be provided a link to our Guest Portal to complete within the first 48 hours after booking to verify booking details.

For any questions regarding the Guest Portal feel free to send us a message.

All guests please take into consideration our strict cancellation policy.
If there is a chance you would need to cancel your reservation it may benefit you to purchase travel insurance to insure you receive your desires reimbursement.

Halo Hospitality is NOT responsible for insuring our guests.
Welcome to Halo Hospitality! We’re excited to have you with us and are committed to making your stay as enjoyable and seamless as possible. To ensure everything goes smoothly, we’ve shared a few transparent guidelines that help us protect both you and the property. If you have any questions at all, please don’t hesitate to reach out – we’re here to help! Thank you for choosing us, and we can’t wait to host you!

Halo Hospitality’s Rental Agreement Terms and Conditions apply. Upon booking, the renter will receive the Terms and Conditions and agree to review and sign. These terms will include, but are not limited to, the following:

GUEST VERIFICATION
Experienced guests with 5 or more positive reviews may request to be waived from this process, otherwise we do require all guests to complete an additional verification screen through our Guest Portal to ensure the safety and security of our community. This 60-second verification process must be completed within 48 hours of booking, or at least 2 hours prior to the check-in time if booking on the same day as check-in. You will be prompted to complete this process immediately after booking. This includes:

1) Providing a copy of your government-issued photo ID.
2) Photo Verification
3) Confirming your contact information & agreement to our Rental Terms and Conditions

Guests are responsible for any damages during their stay.
Before receiving check-in details, guests will choose one of two coverage options:
-A refundable damage deposit held on their credit card, released shortly after checkout if no damage is reported.
-A non-refundable damage waiver that covers minor accidental damages during the stay.

Guests who have questions about this process are encouraged to reach out prior to booking! The information is collected for screening and verification only and is not stored or used for any other purposes. We thank you for your cooperation. Guests who fail to complete our verification process within 48 hours of booking may be subject to cancellation.

HOUSE RULES
1) Guest Count: Please include the correct number of guests in your booking. Visitors outside the reservation are permitted under most circumstances, but we do require guests to request permission prior to having visitors.
2) Check-in: Please notify us once you have accessed the property. Please inspect and report any unsatisfactory conditions within 2 hours of check-in. Non-urgent issues reported after 9:00 pm will be promptly addressed the next day.
3) Noise Policy: Keep noise to a minimum after 10:00 PM to respect our neighbors and local community. We will contact you directly for any reported disturbances, prior to reporting any nuisances with local authorities.
4) Non-Smoking Policy: Smoking, vaping, and the use of e-cigarettes are not permitted within the property. Any violation, will result in a minimum $300 smoke remediation fee.
5) No Parties: Events and parties are strictly prohibited to maintain a peaceful environment. We will contact you directly for any disturbances, prior to reporting any nuisances to local authorities.
6) Pets: We love our Pets! but they are not allowed in most units, ensuring a clean and allergen-free space for all guests.
a.If the property is labeled as “Pet-friendly”, pet’s are allowed at the expense of $50/night, up to $250. The Pet Fee will be requested after booking via the resolution center, and is paid separately from the reservation.
7) Damage Policy: Any damage caused during your stay will incur repair costs plus a labor charge. A Wear & Tear fee up to $500 per occurrence will be applied for any rule violations related to pets, smoking, or parties.
8) Checkout: Before checking out, please place trash in trash cans, start the dishwasher with used dishes, and begin a wash cycle for used towels.
Security: Ensure all doors and windows are securely locked when not present.
9) Age: Guests must be 25 years or older to make a reservation.

Failure to comply with any of these policies may result in the immediate cancellation of your reservation without refund.

CANCELLATIONS
We adhere to the cancellation policy as outlined at the time of booking. Please note, exceptions due to illness, weather conditions, or other unforeseen circumstances are not covered unless stated otherwise. Guests are encouraged to purchase travel insurance at the time of booking to cover unforeseen events. Requests for cancellation outside of this policy will be directed to your travel insurance provider.

EARLY CHECK-IN`S & LATE CHECKOUT REQUESTS
1) Early Check-ins: We are unable to guarantee an early check-in will be possible in advance due to cleaning scheduling. However, on the day of your check-in we will notify you as soon as the property is available & there is a small fee for an early check-in. Early check-in requests will be submitted to our team, but please do not expect a response until the day of check-in.

2) Late Checkouts: Are available on a case-by-case basis, depending on the property and cleaning schedule. Requests should be made at least 12 hours in advance of your check-out, and are subject to approval of our cleaning team, which may not be able to respond until the morning of your scheduled departure. We do have a late checkout fee of $25/hr.
The fee is paid through the guest portal link/Airbnb Resolution Center.

POLICY VIOLATIONS
1) Late check-out without prior approval will be charged at $50 per hour. We may remove occupants and their belongings from the property if unresponsive, or uncooperative.
2) Excessive Cleaning will be charged at $50 per hour. We will provide proper documentation and photo evidence of excessive cleaning required. This will be applied towards unexpected cleanup of spills, stains, bodily fluids, biohazardous materials, odor remediation, etc.
3) Damaged/Missing items will be charged at the replacement cost + Labor. We will provide proper documentation and photo evidence of any Damages or Missing Items.

REPORTING ISSUES
Please report any issues within 2 hours of check-in to allow us the opportunity to resolve them promptly. Non-urgent issues reported after 9:00 PM will be addressed the following day. We may not be able to resolve, or provide a resolution, to issues that are not reported in a timely manner, lack sufficient documentation, or do not provide us with enough time to respond effectively during your stay. We are here to help!

LOST & FOUND
Please ensure you have all your belongings before departure. Items left may be held up to one week at our local office for pickup, or can be shipped back at a minimum fee of $50. We are not responsible for locating left items.

By booking your stay with us, you agree to these terms, ensuring a safe and responsible visit. We look forward to providing you with an exceptional hospitality experience!

** Mail delivery must be coordinated with our office prior to sending anything.

Hosted by Halo Hospitality

Phillips - Sokno Townhome

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